Featured in Times of India: How AI + Human Expertise is Revolutionizing Telecalling
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SquadStack: A Tech-Powered Modern Contact Center That Is Leading The Way
Dedicated to transforming the call center industry, SquadStack empowers businesses with efficient and scalable call center services by combining human intelligence with modern technology.
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Discover top-tier call center services in Gurgaon. Our expert team offers efficient, scalable solutions for inside sales, customer onboarding and more. Enhance your business with our professional call center in Gurgaon, tailored to meet your specific needs.
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The origins of the call center industry in India can be traced back to the early 1980s when American Express first outsourced its business processing needs in the bustling city of Mumbai. Before this point, no one in India had even heard about call centers, and little did everyone know that this small development would give rise to some of the top call center companies in India we see today.
What was a slow start back then gained momentum in the early 90s, with big-name companies like Dell, General Electric, and IBM ready to call India their home for the years to come. This small step has given rise to the 92.93 billion USD global call center market we see today, where thousands of players are competing to become the top call center companies in India. Let’s explore our specially curated list of top call center companies in India that are creating a buzz in the town:
A premier call center outsourcing company in India known for integrating technology and AI to provide modern call center services. What sets them apart from the crowd is their ability to innovate constantly and their dedication to training and upskilling their telesales agents routinely. With over 10,000 industry-trained telecalling agents, SquadStack ensures a 90% or higher connectivity rate, making it an ideal partner for businesses seeking efficient and effective call center solutions.
And here’s the best part:
They have a suite of proprietary in-house tech, so there's no hassle of integrating third-party solutions for your call center services needs. One of SquadStack’s standout features is its robust AI-led quality monitoring system. Combining AI and human expertise, this system maintains a smart sampling rate of 12%, surpassing industry standards (1-2%) and ensuring high-quality customer interactions.
Genpact serves finance, accounting, procurement, supply chain management, and digital transformation businesses, among many others. With a staff of over 70,000 people and an international presence in 25 nations, Genpact is an obvious choice for many business owners.
Their strength lies in their multiple analytical tools, which can be easily plugged into any of their solutions, providing a more well-rounded solution for their customers. They also use ML to predict customer affinity and optimize touchpoints across various channels within their banking BPO solutions.
A subsidiary of Infosys Ltd, brings with it 20+ years of experience in the field. Known for its innovation and technology-driven solutions, Infosys BPO excels in providing customer service, finance and accounting, and human resource outsourcing. Their clients’ digital journey revolves around 5 facets: Insights, Innovate, Accelerate, Assure, and Experience. Infosys uses a Process Progression Model (PPM) that helps holistically fast-track their clients’ business operations journey.
Tata Consultancy Services (TCS) BPO offers a wide range of call center and IT solutions. TCS, which employs over 350,000 people globally, uses the vast knowledge of the Tata Group along with its domain expertise to service a wide range of clients across multiple verticals.
Their extensive experience spanning client lifecycle management makes them a dependable partner for businesses seeking comprehensive call center solutions in India.
It provides comprehensive customer management services as part of its vast IT and business process outsourcing portfolio. Focusing on delivering enhanced customer experiences, it uses the AAC model (analytics, automation, and consulting) to optimize contact center operations and drive customer satisfaction. It has served industries such as healthcare, manufacturing, retail, CPG, insurance, media, and many more.
Aegis Ltd, part of the Essar Group, is a prominent outsourcing and technology services company. It specializes in customer lifecycle management and provides various services, including customer care, sales, and retention.
Its extensive experience and commitment to quality service make it a reliable choice for call center outsourcing. Their diverse client base speaks for itself, as they are well-positioned to meet the needs of businesses across varied industries.
Firstsource Solutions is a leading provider of call center management services that offers customer management, healthcare, and banking solutions. They focus on delivering exceptional customer experiences and utilize innovative technologies and processes to meet the evolving needs of their clients. They employ analytics and automation to help optimize processes and to improve service delivery and operational efficiency.
WNS Global Services is a global business process management company that provides comprehensive outsourcing solutions, including customer service, finance and accounting, and analytics.
WNS leverages advanced technologies and a deep industry understanding to deliver high-quality and efficient call center services. They offer tailor-made solutions that are unique to each client, delivering impactful and sustainable growth.
Intelenet Global Services Ltd, now part of Teleperformance, is a leading global provider of BPO services. They offer a variety of services, including customer service, technical support, and sales.
Intelenet’s commitment to operational excellence and customer-centric approach make it a strong player amongst the top call center companies in India. Their extensive experience and global reach make them a reliable partner for modern businesses.
Wipro BPO, a division of Wipro Ltd, offers a wide range of business process outsourcing services. Known for its expertise in IT and consulting, Wipro BPO provides customer service, technical support, and back-office solutions.
Its focus on innovation and technology integration ensures superior services. Wipro BPO invests in employee training and development, ensuring that its agents are equipped with the skills and knowledge needed to deliver exceptional customer service.
If you are looking to outsource your contact center needs to top call center companies in India, SquadStack offers you a best-in-class solution. Backed by our robust tech stack and a team of 10k+ trained and vetted telesales agents, we offer a fully managed solution to boost conversions and reduce CAC and TAT for businesses. Our robust tech stack includes lead management tools, QualityAI for call intelligence, an agent management platform, and a call center dashboard where complete campaign information, such as agent quality factors, connectivity, conversions, total dialed calls, and top performers, are visible.
We have a highly skilled team of telecallers, supported by advanced technology, ready to provide multilingual assistance through various communication channels.
Get ready to dive into customizable dashboards, reports, and analysis to track agent and campaign performance. Uncover actionable business and customer insights that will drive your success.
12% call quality audits across 23 Quality Parameters for improved agent performance and enhanced quality assurance backed by Human QA audits.
Our comprehensive system provides dynamic knowledge support, agent assistance, script compliance, and intelligent QA suggestions, along with ongoing industry training.
Seamless communication and engagement with a 90% connectivity rate and no lead drop-off. Our system-driven omnichannel outreach via SMS, WhatsApp, IVR, calls, and email guarantees an effective connection with your customers.
Outsourcing gives us a lot of flexibility. To do anything in-house, you will need a lot of time to scale up and execute things at a faster rate. We found a great partner in SquadStack, who helped us achieve our goals, growth, and targets.
We have seen a more structured approach to our calling and a lot of discipline in talking to our users. The fundamental shift has created a lot of other cascading benefits for us.
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