Introduction

India's Fastest Growing Lending Platform

It is one of the largest consumer-led fintech companies, aiming to make the lending process easy and accessible for its users.

The platform uses AI, mobile technology, and digital banking to help customers contact lending partners and manage credit.

Challenges

Increasing Collection Rates & Decreasing Time to Collect  

The first 10 days of each month are crucial in a collection cycle. Since the propensity to pay is higher, increasing call volume initially is essential to drive success.

With multiple cases to manage and track, this fintech company wanted a trustworthy partner who could ramp up calling quickly through highly trained telecallers. 

• High Costs

  A large chunk of cases were being sent to on-field agents, leading to increased costs and longer collection cycles. 
  

• No Integrated Suite

  The market did not have an end-to-end solution that could hire, train, manage, and retain agents, provide omnichannel connectivity (IVR, Whatsapp, SMS, email, calling, etc), and have in-built high-quality analytics. 

• Lack of Compliance
  

  As the chances of misbehavior and fraud are high in collections, they wanted a trustworthy partner with built-in preventive measures to ensure script compliance.

• Low Connectivity
  

  Facing low connectivity across digital channels, the company had an increased number of cases going to the on-field team.

• Security
  

  Enterprise-grade security and strictly following RBI guidelines were essential needs. 

Solution

SquadStack Makes Collections Efficient

Through SquadStack’s fully managed telecalling team, robust connectivity engine, and AI-powered analytics, the fintech company saw an increase in collection rates and a drastic decrease in cost to collect. 

Here’s how we did it!

• Burst Calling

  We reach 100% debtors 48 hours before the due date through our flexible, on-demand workforce.
  

• Omnichannel Outreach & Connectivity

  Customizable omnichannel outreach, predictive algorithms to check the best time to call, automated spam checks, extended calling window & weekend coverage. SquadStack ensures that none of your leads go untouched.

• Lower Average Case Per Representative (ACR)
  

  Lower ACR ensures more time per case, which leads to higher success rates. Compared to traditional telecalling solutions, SquadStack provides 2-3x more callers to handle the same volume of collection cases. 

• Compliance

  Access to in-depth reporting, custom dashboards, actionable insights, and 100% call recordings of your campaigns.
  

• Script Adherence

  Our guided agent management platform makes sure telecallers strictly follow script formats. Moreover, SquadStack’s AI-quality engine monitors and samples 12% of all call recordings for improved agent performance and enhanced quality assurance.

• Data Security
  

  Enterprise-grade data security measures and encryption across every layer.

About SquadStack

SquadStack for Collections

SquadStack is a future ready solution that supports various businesses nationwide with best-in-class telecalling services.

Book a demo with us to understand how we can help you optimize your collection efforts!

Our Lending Use Cases: