Call Centers in Ranchi

Ranchi, the capital of Jharkhand, is not only known for its scenic beauty and rich tribal heritage but also for its rapidly growing call center industry. These centers facilitate seamless communication between businesses and their target audience, fostering stronger relationships and driving growth. The call centers in Ranchi cater to the diverse needs of the companies by offering a comprehensive range of services, from inbound customer support and technical assistance to outbound telemarketing and lead generation.

While the call centers in Ranchi boast a skilled and multilingual workforce, many service providers haven't kept pace with technology. This lack of advanced call center solutions can hinder their ability to deliver optimal performance.

The call centers in Ranchi often have outdated dialing systems that do not prioritize and queue leads. They do not offer omnichannel communication, automated agent script guiding, and lead prioritization. These insufficiencies can result in lead drop-offs and decreased conversions. Hence, choosing the right outsourcing partner for your business can be challenging.

SquadStack revolutionizes the telemarketing landscape by offering a fully managed, tech-driven outsourcing platform that overcomes the limitations of traditional call centers in Ranchi. Our robust suite of technological tools empowers businesses to achieve optimal campaign performance. Lead management tools facilitate effective prioritization, while omnichannel outreach ensures seamless customer communication across preferred channels.

Furthermore, SquadStack leverages cutting-edge AI technology for comprehensive quality monitoring, complemented by a dedicated agent management platform. This platform streamlines workflows, fosters agent engagement, and provides real-time insights. The SquadStack call center dashboard grants clients transparent access to valuable data, including agent performance metrics, call connectivity rates, conversion data, total dialed calls, and top performer identification. With the help of SquadStack's 10,000+ highly trained telecallers and virtual phone system solutions, businesses can achieve seamless scalability, reduced CAC, and significantly boost their conversion rates.

Also check out our other blog: Top BPO Companies in Bangalore

Ranchi’s Leading Call Center Services Provider

SquadStack distinguishes itself with superior services in this competitive landscape of call center service providers in Ranchi. We leverage a combination of advanced tools, including parallel dialing, predictive dialing, and intelligent call routing, to ensure qualified leads are connected with the most qualified agents with the necessary knowledge and skillset. We also provide guided scripts to our telecallers that help facilitate professional communication and seamless lead interactions. Furthermore, SquadStack's workflow builder allows for configuring and customizing various touchpoints across the customer journey. This includes channels such as calls, SMS, emails, IVR, and WhatsApp, ensuring a cohesive and frictionless experience for customers at every stage of the interaction.

SquadStack rises above the limitations of traditional call centers by prioritizing a personalized customer experience. Our services extend beyond efficient call routing and agent expertise. We offer customizable greetings and introductions, allowing you to tailor the initial interaction for each customer. Additionally, SquadStack enables you to capture specific details within our reporting system, providing valuable insights to refine your strategy.

What Makes SquadStack Better than Other BPOs & Call Centers in Ranchi?

At SquadStack, we focus on delivering exceptional customer experience. We cater to businesses across industries like BFSI, E-Commerce, Banking, Healthcare, Automotive Banking, Retail, etc. SquadStack’s comprehensive services and relentless focus on cutting-edge technology make us the go-to partner for leading businesses among various call centers in Ranchi.

Agent Management Platform

SquadStack's Agent Management Platform helps businesses by optimizing telecaller performance. This web-based suite offers agents easy access to resources, screen-sharing features, and intuitive navigation across FAQs, guided scripts, and battle cards. Furthermore, SquadStack fosters a collaborative environment through knowledge sharing, leaderboards, and gamified contests, keeping agents motivated and engaged. Trainers can provide real-time feedback and share updates directly within the platform.

Industry Trained Agents

SquadStack has 10K+ industry-trained and vetted telecalling agents, ensuring your campaigns are handled by top-tier talent. Only 2% of applicants make it through our rigorous selection process. The telecallers at SquadStack had to pass speech assessments and undergo intense mock calls to evaluate their soft skills and objection-handling abilities. We also conduct regular training sessions to keep our agents updated with relevant information.

Transparent Reporting & Outcome-Linked Pricing

Our detailed reports provide comprehensive insights into campaign performance metrics, including call recordings, agent performance data, and conversion rates. This transparency empowers our clients to track progress, identify areas for improvement, and optimize their campaigns for maximum success. Furthermore, SquadStack adheres to an outcome-linked pricing model. This means you only pay for connected calls and conversions, eliminating the burden of fixed costs.

System-driven Omnichannel Outreach

SquadStack's system-driven omnichannel outreach ensures seamless customer journeys across various channels. This integrates communication methods like emails, SMS, WhatsApp, and IVR. SquadStack safeguards your leads from falling through the cracks and keeps them engaged throughout the sales funnel. We carefully track conversions at every stage, pinpointing areas for improvement. This real-time feedback ensures our lead management system dynamically adapts, optimizing the customer journey and maximizing conversion rates.

AI-Led Quality Monitoring

SquadStack transcends conventional call monitoring practices through a rigorous quality assurance and performance analysis process. This comprehensive approach leverages the power of both human expertise and cutting-edge AI technology. Our AI-powered quality monitoring meticulously analyzes a significant 12% of recorded lead calls and evaluates them against a customizable set of 23 key parameters. Moreover, SquadStack’s rigorous quality assurance and performance monitoring process exceeds industry standards with a smart sampling rate of 12%.

Lead Prioritization & Lead Matching

SquadStack leverages a multi-factor approach, considering demographics like city, product interest, age, and profession, to categorize leads for optimal targeting. We also employ a combination of Last-In-First-Out (LIFO) and First-In-First-Out (FIFO) algorithms to ensure timely turnaround (TAT) for all leads. Furthermore, our lead matching engine bridges the gap between your campaign's specific skill requirements and our vast pool of qualified agents. This ensures that only highly qualified agents with the necessary skill set are assigned specific tasks.

How is SquadStack Different From Traditional BPOs and Call Centers

The call center landscape in Ranchi is vast, but many BPOs lack personalization and efficiency. At SquadStack, we bridge that gap. Here's how our cutting-edge approach elevates your call center operations unlike any other in Ranchi.

SquadStack's Advantages Over Other Call Centers in Ranchi

SquadStack offers a modern alternative to traditional call centers in Ranchi. We provide unique advantages designed to deliver top-notch quality service and take your customer interactions to the next level.

• Productivity-based pricing that charges you for the connected minutes, eliminating fixed costs and maximizes your return on investment (ROI).

• SquadStack adapts to your needs, allowing you to effortlessly scale your telemarketing team up or down as required.

• Transparent data capture and detailed reporting provide valuable insights to optimize campaigns and improve performance.

• Guided scripts and workflow automation tools empower agents for efficient call handling and maximize call time utilization.

• ISO/IEC 27001:2013 certification guarantees robust data protection and privacy measures, fostering client trust.

• SquadStack handles all call center operations, freeing you to concentrate on your core business activities.