Call Centers in Mohali

The call center landscape in India is witnessing a new wave of growth, and Mohali is at the forefront. The call centers in Mohali offer a compelling proposition for businesses seeking exceptional customer service solutions.  From inbound and outbound customer support to technical support and robust back-office operations, these centers cater to a diverse range of industries, including telecommunications, e-commerce, healthcare, banking, and more.

However, some call centers in Mohali sometimes lack the advanced call center technologies crucial for a business’s survival in today’s competitive landscape. Modern companies seeking to outsource their call center operations expect features like omnichannel communication, automated agent script guiding, and AI-powered quality monitoring. The absence of these features in traditional call centers in Mohali can lead to missed opportunities, dropped leads, and decreased conversions. Hence, finding the best call center service provider in Mohali, which provides a tech stack like an in-house dialer that can prioritize and queue leads to be called, can be challenging. 

If you are seeking a reliable outsourcing partner in Mohali, SquadStack can help you achieve your business goals. We offer a comprehensive solution, featuring lead management tools, an agent management platform, AI-powered call quality analytics, and a call center dashboard where you can track everything from agent performance metrics and conversion rates to total dialed calls and more. Backed by a robust technology stack and over 10,000 rigorously vetted, highly skilled agents, our fully managed solution empowers businesses to boost conversions and reduce CAC.

Also check out our other blog: Top BPO Companies in Bangalore

Mohali's Leading Call Center Services Provider

Move beyond the limitations of call centers in Mohali and embrace our advanced technology designed to optimize campaign efficiency and deliver exceptional customer service.  SquadStack’s comprehensive approach includes advanced tools like parallel and predictive dialing for optimal call distribution. Intelligent call routing ensures qualified leads are seamlessly connected to the most suitable agent, possessing the specific knowledge and skills to address their inquiries. 

Furthermore, we offer guided scripts guaranteeing professional communication and effective lead interactions, while our workflow builder streamlines outreach by identifying the most appropriate channel for each lead. SquadStack prioritizes personalization, allowing customization of greetings and introductions to foster positive customer interactions. SquadStack’s data capture empowers the creation of in-depth reports, enabling strategic refinements for continuous improvement. Finally, we offer a comprehensive omnichannel outreach system encompassing calls, emails, SMS, WhatsApp, and IVR, ensuring you connect with your target audience on their preferred platform.

What Makes SquadStack Better than Other BPOs & Call Centers in Mohali?

SquadStack, being an AI-powered outsourcing partner, provides all-in-one telecalling services to businesses of all sizes and industries. Let us understand what makes us one of the best call center service providers in Mohali.

• Trained & Vetted Telecallers: Our team of over 10,000 agents is meticulously screened and undergoes rigorous training. Through a comprehensive training program, including mock calls, we equip our agents with the skills and knowledge necessary to deliver exceptional customer experiences from the first interaction.

• Lead Management & Omnichannel Outreach: SquadStack ensures no lead slips through the cracks. Our system prioritizes and distributes leads to the most appropriate agent with the required skill sets. We don't limit outreach to calls, we incorporate emails, SMS, WhatsApp, and more for maximum outreach. This omnichannel approach ensures you connect with leads on their preferred platform, maximizing engagement and conversions.

• Agent Management Platform: SquadStack offers an Agent Management Platform that empowers agents with everything they need to excel. This web app provides easy access to resources, screen-sharing features, and intuitive navigation to streamline information access. We allow them to navigate through FAQs, guided scripts, and battle cards that are readily available for exceptional customer service delivery. 

• Call Quality Analysis: SquadStack utilizes human expertise paired with AI to monitor 15% of calls across 23 key parameters, ensuring best-in-class performance monitoring and high-quality calls. Moreover, we go far beyond the industry standard of 1-2%, with a smart sampling rate of 12%, to significantly reduce the risk of incorrect qualification.

• Analytics & Reporting: SquadStack empowers data-driven decisions. Our robust reporting suite tracks call metrics, agent performance, and campaign effectiveness. Our analytics dashboard allows you to gain valuable insights into the campaign’s performance and identify areas for improvement. This enables optimization of strategy for maximum impact.

How is SquadStack Different From Traditional BPOs and Call Centers in Mohali

Move beyond the frustrations of traditional BPOs and call centers in Mohali. SquadStack offers a revolutionary approach, leveraging technology and a range of services to empower you to deliver exceptional customer experiences and achieve remarkable results. Here's how we break the mold.

SquadStack’s Advantage over Other BPOs & Call Centers in Mohali

• SquadStack offers an on-demand pool of 10,000+ pre-vetted agents, eliminating client hiring & training hassles.

• Our tech stack featuring a guided app and in-app dialer equips agents with real-time info, streamlining workflows and maximizing call efficiency.

• SquadStack's usage-based pricing policy eliminates fixed seat costs and ensures you pay only for productive, connected minutes.

• SquadStack eliminates spam & DNDs, prioritizes hot leads, and boasts a 90% connection rate. Talk to the right people, not robots, and watch results soar.

• Our transparent data capture and detailed reporting empower real-time reporting, giving you actionable insights to optimize campaigns and drive exceptional results. Make data-driven decisions, not guesses!