Call Center in Ahmedabad | BPO Calling Services in Ahmedabad

The call centers in Ahmedabad play a crucial role in today’s business landscape. These centers empower businesses of all sizes by connecting them with their targeted audience, generating leads, and delivering exceptional customer service. The call centers in Ahmedabad offer a diverse range of solutions, including inbound and outbound customer support, telemarketing, technical support, lead generation, back-office support, etc., to cater to the specific needs of different businesses.

With so many options to choose from the numerous call center service providers in Ahmedabad, it can be challenging to select the best one that can provide the latest call center solutions with a tech stack like an in-house dialer for lead prioritization and queue management. Irrespective of the city’s bustling call center scene, not all call centers in Ahmedabad offer the features of effective omnichannel communication with customers, automated agent script guiding, and lead prioritization. The absence of these features can negatively impact the business's performance and result in lead drop-offs as well as decreased conversions.

However, outsourcing your call center services in Ahmedabad to SquadStack can help you unlock the full potential of an outsourced call center. Our solutions will give you access to a massive team of over 10,000 trained telecalling agents that can help you easily scale your operations. Our robust tech stack, which includes lead management tools, AI technology for quality monitoring, an agent management platform, and a call center dashboard, will assist you in driving higher conversions and reducing CAC.

Also check out our other blog: Top BPO Companies in Bangalore

Ahmedabad’s Leading Call Center Services Provider

SquadStack distinguishes itself from the crowded call center industry in Ahmedabad with its commitment to excellent customer experience. We leverage cutting-edge technology and advanced tools like parallel and predictive dialers for efficient lead outreach. Our lead matching engine connects the best agents to the most promising leads. Our guided scripts feature ensures smooth customer interactions, maximizing efficiency and effectiveness.

Additionally, we personalize the experience with our customizable greetings, introductions, and data capture options, tailoring each interaction for optimal results. SquadStack goes beyond traditional call centers and employs a workflow builder. This allows us to seamlessly configure and customize an omnichannel journey encompassing emails, SMS, WhatsApp, IVR, etc., ensuring a cohesive and frictionless experience at every touchpoint.

What Makes SquadStack Better than Other BPOs & Call Centers in Ahmedabad?

At SquadStack, we focus on delivering exceptional customer experience. We cater to businesses across industries like BFSI, e-commerce, banking, healthcare, automotive banking, retail, etc. SquadStack’s comprehensive services and relentless focus on cutting-edge technology make us the go-to partner for leading businesses among various call centers in Ahmedabad.

Industry Trained Agents

SquadStack connects you with a dedicated pool of over 10,000 highly skilled telecalling agents. Each agent undergoes rigorous screening and assessments to ensure they possess the expertise and communication skills necessary to provide excellent customer support. Through regular mock calls and comprehensive training, we equip our agents with the latest information and best practices, guaranteeing exceptional customer support for your business.

Transparent Reporting & Usage-based Pricing

SquadStack empowers you with complete transparency in your campaigns. Our in-depth reporting provides valuable insights into performance, while 100% call recording allows you to monitor interactions and identify areas for improvement. This data-driven approach ensures you make informed decisions that optimize your campaigns for maximum return on investment (ROI). Additionally, with our transparent usage-based pricing, you only pay for the connected minutes. There are no hidden fees or fixed costs, just predictable pricing that aligns with your campaign's success.

Data-Security & Compliance

SquadStack’s data security and compliance measures include features like PII masking to safeguard sensitive personal information and restrictions on screenshots to prevent unauthorized data capture. Additionally, we include DND scrubbing and data purging methods to eliminate outreach to customers on Do Not Disturb lists and removes old data. SquadStack is ISO/IEC 27001:2013 certified hence you can be confident your data is in safe hands.

System-driven Omnichannel Outreach

SquadStack empowers you with a customizable omnichannel approach. This means you can seamlessly connect with potential leads on their preferred communication channels, whether it's voice calls, emails, WhatsApp, SMS, or even IVR. This flexibility ensures you maximize your customer reach by reaching the right leads at the right time, on the right channel.

AI-Led Quality Monitoring

SquadStack’s quality assurance and performance monitoring process surpasses industry standards with a smart sampling rate of 12%. Our powerful AI, combined with human expertise, analyzes a significant sample (15%) of your recorded calls against 23 customizable parameters. We allow you to gain actionable insights into your agents' performance, pinpoint specific areas where coaching can elevate your team, and use data to continuously improve your approach and maximize results.

Lead Matching

SquadStack’s lead matching engine utilizes AI to analyze factors like customer data and call history to efficiently route each incoming call to the most appropriate agent with the right skills. This ensures faster issue resolution, a higher chance of successful first-call interactions, and a more positive customer experience overall.

CRM Integration

In today's landscape, CRM integration is essential for a unified view of customer data, empowering agents to deliver personalized service. Hence, SquadStack offers customizable integrations with your tech stack along with easy integration with standard CRMs like Salesforce, Pipedrive, and Freshsales, ensuring a seamless flow of customer data.

How is SquadStack Different From Traditional BPOs and Call Centers in Ahmedabad

SquadStack offers cutting-edge technology and a data-driven approach to deliver exceptional customer service that traditional call center providers in Ahmedabad simply can't match. Here’s what sets SquadStack apart.

SquadStack's Advantages Over Other Call Centers in Ahmedabad

• Effortless Scaling for Peak Performance: Ditch the stress of hiring! SquadStack offers a ready pool of 10,000+ trained agents. Easily scale your telecalling team up or down based on your real-time needs, ensuring you always have the right resources for optimal campaign performance.

• Boost Agent Efficiency & Results: Our user-friendly guided app streamlines workflows and equips agents with the information they need at their fingertips. This maximizes call time utilization, boosting agent productivity and leading to better results for your campaigns.

• Reach the Right Leads, Faster: Increase your connection rates and identify qualified leads quickly with our dialer. Lead prioritization features ensure efficient call distribution, allowing your agents to focus on high-potential contacts, maximizing your return on investment (ROI).

• Focus on What Matters Most: Delegate call center operations to SquadStack. We can handle everything, freeing you to concentrate on your core business activities.

• Data-Driven Decisions for Continuous Improvement: Gain valuable insights with SquadStack's transparent data capture and detailed reporting. Track campaign performance in real time, identify areas for improvement, and refine your strategy for continuous optimization and success.

• Scale with Confidence: SquadStack adapts to your evolving needs. Our on-demand solution allows you to easily adjust your telecalling team size to perfectly match your lead flow, ensuring optimal efficiency and cost-effectiveness at all times.

• Unmatched Security & Peace of Mind: SquadStack employs industry-standard protocols and strict compliance measures to safeguard sensitive information and ensure customer privacy. Focus on your business goals with complete peace of mind.