Call Centre Outsourcing Company, Call Center in Dubai, UAE

The demand for call center services in the Middle East has risen significantly in recent years. As the epicenter of all these new business developments, Dubai presents a lucrative opportunity for businesses to outsource their telesales needs. Call center service providers in Dubai cater to various modern needs of these businesses, including telemarketing, inbound and outbound customer support, and telesales services. Call centers in Dubai benefit from their strategic location and proximity to a talented pool of telesales agents, making Dubai an attractive destination for leading industry brands.

A shortcoming often encountered by traditional Dubai call centers is the non-availability of modern telesales practices. Nowadays, businesses outsourcing their telesales needs look for high-quality tech offerings like an omnichannel outreach system, effortless CRM integration, AI-enabled quality monitoring, and data-driven insights. Without the above enablements, businesses might risk losing potential customers and subsequent profits. SquadStack is a leading call center service provider in Dubai, offering innovative solutions to empower your business. We understand that traditional call centers may be unable to keep pace with your evolving needs. That's where SquadStack comes in.

Dubai’s Leading Call Center Service Provider

Look no further if you're seeking a reliable call center service provider in Dubai - SquadStack has got you covered! We empower you to easily oversee your telesales campaigns at the click of a button. Our team comprises highly skilled and thoroughly vetted telesales professionals, and we offer a fully managed, AI-enabled tech stack designed to lower your costs and improve customer experience. Our comprehensive solutions encompass an integrated CRM dashboard, lead management tools, and AI-driven call quality analytics. Plus, we provide a user-friendly dashboard for easy access to campaign-related data, including agent quality indicators, conversions, total dialed calls, and more. To learn more about our innovative approach, read about our latest accomplishments here. Join us in revolutionizing your customer engagement experience!

Also check out our other blog: Top BPO Companies in Bangalore

What Makes SquadStack Better than Other BPOs & Call Centers in Dubai?

At SquadStack, we take pride in delivering an exceptional customer experience that truly sets us apart in Dubai. We have demonstrated our expertise in serving various industries such as ed-tech, e-commerce, med-tech, and BFSI. As a result, we have become the top choice for companies looking for call center outsourcing services in Dubai. Here are a few convincing reasons why you should choose us as your trusted telesales outsourcing partner in Dubai:

Vetted and Trained Telecallers

SquadStack provides a reliable network of over 10,000 remote telecallers equipped to handle your telesales campaigns. These professionals are meticulously chosen through a rigorous selection process designed to identify those with the skills and knowledge necessary to deliver exceptional customer service. SquadStack invests in ongoing training and development programs to guarantee their continued effectiveness. This ensures your telecallers are equipped with the latest industry trends and best practices through regular personalized feedback, industry-specific training, and mock calls.

Transparent Reporting & Outcome-based Pricing

A fully integrated telecaller dashboard ensures that you are aware of all calls, connected minutes, leads, and conversions made by our telecallers. This transparency ensures you know what you are paying for with our productivity and outcome-linked pricing model.

Data-Security & Compliance

At SquadStack, safeguarding your sensitive client information is paramount. We hold ourselves to the highest standards through ISO/IEC 27001:2013 certification. Our ever-evolving security measures and rigorous data protection policies ensure your information is collected, stored, and accessed according to the strictest guidelines. State-of-the-art technology further minimizes risk. With SquadStack, focus on results, knowing your client data is in the most secure hands possible.

Harnessing AI for Superior Call Quality

Our commitment to exceptional customer service extends beyond just hiring great agents. We leverage the power of AI to analyze 12% of all call recordings across 23 key quality parameters. This goes beyond the industry standard, giving you even deeper insights. Plus, our team does an additional 3% manual review to ensure nothing slips through the cracks. This comprehensive approach equips telecallers with detailed, actionable feedback to continuously improve their communication skills and deliver exceptional experiences for every customer.

Agent Management Platform

SquadStack takes quality seriously, ensuring only the top 2% of applicants qualify through rigorous assessments. Our commitment extends beyond selection with module-based training that simulates real-life scenarios, sharpens soft skills, and tackles objections. Our web app equips callers with cutting-edge tech for a seamless experience. Think of built-in training modules, guided scripts, and easy access to FAQs—everything to keep conversations flowing and ensure 100% agent productivity.

Lead Matching

Our exceptional lead matching engine guarantees that incoming calls are promptly directed to the most qualified agent, ensuring swift issue resolution. This powerful tool maximizes first-call resolution rates and enhances overall customer satisfaction.

Data-Driven Analytics Dashboard

SquadStack goes beyond basic call center metrics. Our intuitive dashboards function as your Command Center, providing a real-time, 360-degree view of your entire sales pipeline. We leverage sophisticated data analytics to empower you with actionable insights, allowing you to fine-tune agent performance, eliminate sales funnel roadblocks, and optimize lead management.

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How is SquadStack Different From Traditional BPOs and Call Centers in Dubai?

Traditional call centers in Dubai often struggle to provide personalized responses and the efficiency needed to enhance the consumer experience. SquadStack offers a technology-driven approach and a wide range of services that set us apart from traditional call centers. We empower businesses to deliver exceptional customer service and achieve extraordinary results.

Why Choose SquadStack Over Other Dubai Call Centers?

• Actionable Insights: With transparent data capture and detailed reporting, you can gain real-time visibility into campaign performance and optimize your strategy on the fly.
• Data Security You Can Trust: We prioritize data security with industry-standard protocols and compliance measures. Focus on your business, knowing customer information is safe.
• Maximize Connections, Minimize Waste: Our spam and DND checks, combined with lead prioritization, ensure nearly 90% connectivity and eliminate dropped leads.
• Focus on What Matters: Our tech stack handles telesales operations, freeing you to concentrate on core business activities.
• Scale with Ease: With our on-demand solution of over 10,000 skilled agents, you can easily adjust the size of your telesales team—no more recruitment headaches.
• Boost Agent Performance: Our guided app streamlines processes and empowers agents with the correct information, maximizing call time utilization and overall productivity.‍
• Reach the Right Leads: Increase connection rates and identify qualified leads with our in-app dialer and lead prioritization features—efficiently target high-potential contacts.