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CX Leader of the Year, Squadstack!
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March 8, 2025
5 Minutes
With more and more companies coming to India to fulfill their telecalling outsourcing needs, many tier-2 Indian cities like Vizag have seen rapid sprouting of BPO companies. You’ll find multilingual and industry-trained agents, affordable infrastructure, and a favorable business climate at these BPO companies in Vizag.
However, despite the impressive growth of BPO companies in Vizag, finding the ideal partner can be a challenging task. While many service providers offer basic services, not all call centers in Vizag are equipped with advanced call center technology. The absence of this limits their ability to provide features like omnichannel communication for seamless customer interaction, automated agent scripting for consistent messaging, knowledge management, and lead prioritization to focus on the most promising opportunities. These limitations can lead to missed conversions, as valuable leads are either not nurtured effectively or simply fall through the cracks.
If you are looking to outsource to the best BPO companies in Vizag, you have come to the right place. SquadStack offers a fully managed telecalling solution designed to increase conversions and reduce your Customer Acquisition Cost (CAC). With our team of 10K+ trained telecallers, we provide the flexibility you need to scale your business seamlessly.
Our strong tech stack includes lead management tools for effective lead prioritization, omnichannel outreach for frictionless communication, AI technology for quality monitoring, and an agent management platform. SquadStack’s call center dashboard lets you easily gain valuable data insights like agent quality factors, connectivity, conversions, total dialed calls, and top performers.
We have catered to several industries, including healthcare, logistics, med-tech, ed-tech, and BFSI, and partnered with leading brands like Moneyview, Razorpay, Aakash, Medfin, etc.
Vizag has a large and active BPO sector that caters to various business needs. It is home to some of the best outsourcing partners in India, including both traditional BPO giants and tech-driven innovators. Below are the top BPO companies in Vizag:
SquadStack is a telesales outsourcing platform designed for modern businesses. Unlike traditional BPO firms, SquadStack uses advanced technology and AI to improve telesales operations. With highly trained remote agents and powerful technologies, SquadStack helps businesses reduce customer acquisition costs and shorten turnaround times. Their latest innovation in the quality assurance space, namely the QualityAI, helps businesses generate helpful insights from telesales calls and monitors the
WNS is a well-known BPO company in Vizag that offers various outsourced services. They use technology-driven solutions to improve business processes in finance, accounting, customer service, analytics, and more. With a strong global presence, WNS is committed to delivering innovative and excellent services. In Vizag, WNS is a reliable partner for businesses needing to outsource complex processes. They use their industry expertise and advanced technology to help their clients improve efficiency and grow.
Sutherland Global Services is a well-known global company that provides various services in Vizag. It helps businesses offer excellent customer experiences by assisting customers, providing IT support, and analyzing business data. Sutherland is skilled at generating new ideas and solutions that focus on customer support, making it a preferred choice for many businesses.
Wipro Limited's Wipro BPO unit is a leading BPO service provider in Vizag, focusing on organizations looking to outsource. The division offers customer service, data analytics, and personalized services. With global insights and deep industry knowledge, Wipro BPO is the preferred outsourcing partner for companies looking to delegate complex processes efficiently.
Genpact is a major player in professional services in Vizag. It is well-known for its expertise in accounting, financing, and supply chain management. Genpact's success comes from combining the latest technology with extensive industry experience to provide exceptional outsourcing solutions. The company's diverse workforce is spread across continents, and it is dedicated to ensuring client satisfaction.
Tech Mahindra Limited stands out from other outsourcing companies in the city because of its exclusive Tech Mahindra BPO branch. The department provides specialized services in areas like accounting, finance, human resource management, and customer service across multiple sectors. Its focus on digital transformation makes it a top choice for innovative and successful outsourcing in Vizag.
Infosys BPM is a major player in Vizag's BPO industry. It offers various services, including process optimization, contact centers, and data analytics. Businesses can trust Infosys BPM with their processes when it comes to innovative thinking and digital transformation.
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SquadStack brings a new, technology-driven strategy. We are reinventing the BPO market in Vizag with a genuine dedication to addressing these difficulties, increasing agent productivity, and providing an exceptional experience for our clients. Let’s see how we are one step ahead of other BPO companies in Vizag:
Traditional BPO versus SquadStack:
Vizag offers a variety of BPO companies to choose from, and among them, SquadStack clearly stands out as the best choice. Our unmatched blend of modern technology and exceptional human expertise sets us apart. We are dedicated to providing superior services that surpass your expectations.
Why Choose SquadStack?
SquadStack is the trusted choice for top brands seeking to optimize their telesales campaigns, boosting their CAC and TAT. Say goodbye to outdated BPO companies in Vizag and welcome the future of telesales with SquadStack. Utilize AI-powered technology, a highly skilled workforce, and a data-driven approach to attain outstanding results and drive your business forward.
Upstox collaborated with SquadStack to expand its customer base and establish itself as the premier investment platform in India. The combination of our team of telesales specialists and AI-driven outreach contributed to Upstox acquiring new users and experiencing a 40% rise in account activations. As a result, Upstox was able to focus on other aspects of the business while SquadStack effectively managed sales responsibilities.
Medfin teamed up with SquadStack to tackle the difficulties of scheduling appointments. SquadStack supplied a group of well-qualified, trained telecallers who effectively managed appointment calls and medical information. This enabled Medfin to adjust its operations according to the volume of leads. SquadStack's analytics dashboard also provided transparency and valuable insights, while the pay-as-you-go pricing model ensured cost efficiency. SquadStack enabled Medfin to reach more patients and accomplish their business objectives.
Redbus, a well-known online platform for booking bus tickets, collaborated with SquadStack to enhance its customer service and feedback-gathering process. SquadStack provided a customizable solution with on-demand telecallers, enabling Redbus to efficiently adjust its workforce during peak seasons. This eliminated the necessity for a large internal team and the related expenses. The trained agents from SquadStack ensured top-notch customer interactions, while the usage-based pricing model decreased Redbus's overall costs. In summary, SquadStack enabled Redbus to collect valuable feedback and maintain a positive customer experience in a cost-effective manner.
SquadStack is considered one of the best BPO companies in Vizag. Thanks to its advanced technology, AI integration, and highly trained telesales agents, it offers unmatched efficiency and cost-effectiveness.
Yes, BPO companies like SquadStack in Vizag offer omnichannel communication services, allowing businesses to engage with customers through various channels such as SMS, email, WhatsApp, and IVR, ensuring a seamless and consistent customer experience.
BPO companies in Vizag serve a wide range of industries, including finance, healthcare, logistics, e-commerce, education, and technology. Companies like WNS and SquadStack have experience catering to diverse industry needs, providing specialized outsourcing solutions.
Yes, SquadStack is designed to handle both small—and large-scale outsourcing needs. Its scalable solutions allow businesses to expand or streamline their telesales teams effortlessly, ensuring optimal staffing and cost efficiency.
When selecting a BPO partner in Vizag, consider factors such as the company's technological capabilities, industry expertise, scalability, pricing model, and track record in delivering quality services. SquadStack and WNS are examples of companies that excel in these areas.
