CX Leader of the Year, Squadstack!
Read More
September 11, 2024
7 mins
.webp)
The BPO companies in Coimbatore handle a wide range of processes, from customer service and data entry to technical support and data analytics. These BPO call center service providers enable businesses from various industries, including BFSI, Edutech, and E-commerce, to draw impressive ROI, boost productivity, and improve CSAT scores.
As compared to the service providers operating in metro cities, BPO companies in Coimbatore offer an exceptionally talented workforce at a much lower cost. These agents are not just proficient in English but also fluent in regional languages such as Malayalam and Tamil. Irrespective of cost-saving and various other benefits, traditional BPO companies in Coimbatore face challenges in retaining top talents, leading to higher attrition costs and decreased productivity. Lack of tier-1 city amenities, infrastructure limitations, and growing competition from metro cities hamper the operations and causes hindrance for BPO companies in Coimbatore from reaching their full potential.
SquadStack is a BPO contact center company for modern businesses that can effectively acknowledge and overcome the limitations faced by traditional BPO companies in Coimbatore. We, as a tech-powered service provider, offer an in-house agent management platform, a simple yet actionable analytics dashboard, and a workflow builder, among other solutions. We empower businesses across different industries to optimize their sales, connectivity, and customer support through our comprehensive call center solutions, leveraging human expertise and advanced technology.
Coimbatore’s BPO sector has established a distinguished identity among leading businesses. As the number of BPO companies in Coimbatore continues to grow, it gets difficult for businesses to choose the best service provider that can significantly contribute to their growth and success. Here is a list of BPO companies in Coimbatore to help you simplify your decision-making process.
SquadStack has been the top choice for leading businesses like Upstox, Delhivery, Medfin, RedBus, and many more, a testament to our excellent service delivery. With a large network of more than ten thousand telecallers and a usage-based pricing model, we allow our partners to scale their operations according to their business needs easily. We guarantee 90% lead connectivity and 300K+ daily omnichannel touchpoints with the help of our workflow system that configures and customizes touchpoints for each lead.
SquadStack is a tech-first telesales outsourcing platform that leverages AI for quality monitoring to deliver high-quality services. We sample 15% of the total call across 23 parameters and minimize incorrect qualifications with a 12% smart sampling rate, comparatively higher than industry standards of 1-2%. We do not stop here; we further cross-check the accuracy of the AI-generated scores manually.
Additionally, SquadStack’s guided calling app equips the agents with essential information while our customization options empower them to deliver personalized services and boost CSAT.
.webp)
Cognizant is one of the best BPO companies with a substantial presence in Coimbatore. It primarily focuses on providing IT services, consulting, and business process outsourcing solutions. With a substantial workforce and global reach across several countries, Cognizant enables businesses to serve a diverse clientele and deliver innovative solutions to meet their evolving needs.
.webp)
As a BPO company in Coimbatore, Infosys offers a wide range of services, including customer experience, application development and maintenance, infrastructure services, and analytics. The company’s strong reputation for quality, reliability, and expertise in various industries makes Infosys the first choice for many businesses.
.webp)
TCS BPO is another well-known outsourcing company in Coimbatore’s BPO sector. Backed by the strength and stability of the Tata Group, the company offers scalable solutions and innovative technologies to meet the diverse needs of its clients. TCS BPO boasts a large network of 350,000 workers worldwide capable of handling complex BPO tasks, thanks to its strong emphasis on talent acquisition and development.
Tech Mahindra is a prominent BPO company in Coimbatore that specializes in providing IT services and business process outsourcing solutions, including customer experience management, digital transformation, and enterprise application services. It utilizes its global presence to deliver world-class services and cater to a diverse clientele.
Sutherland Global Services is a global BPO and digital transformation company in Coimbatore. Famous for its expertise in many ventures including finance, healthcare, and technology, Sutherland offers a comprehensive set of services, for example, customer support, technical support, data management, and process automation. Sutherland's global network includes the Coimbatore center, which makes use of cutting-edge technologies and industry best practices. Sutherland's ability to blend human expertise with digital solutions makes it a pioneer in the BPO industry.
SquadStack redefines the BPO landscape in Coimbatore, separating itself from traditional and Tier-1 competitors. Let's discover how SquadStack distinguishes itself from traditional and tier-1 BPO companies in Coimbatore and empowers businesses by delivering scalability and cost-effective solutions.
SquadStack stands out as an ideal choice among several other call centers and BPO companies in Coimbatore. Unlike traditional service providers, we offer not only cost-effective solutions but also deliver superior-quality services with a distinct competitive edge. Here are a few of our unique features that truly set us apart.
Our systematic prioritization engine divides the leads based on the collected data. SquadStack utilizes an omnichannel outreach strategy to connect with leads and ensure none of them slips through the cracks. Our omnichannel approach allows for consistent and personalized customer interactions through various touchpoints, including calls, emails, SMS, WhatsApp, and IVR. Since we conduct A/B tests to configure the best time/ day for outreach and allow businesses to interact with customers on their preferred platform, the chance of conversion significantly increases.
SquadStack revolutionizes the manual quality monitoring methods followed by traditional BPO companies in Coimbatore. Our AI-powered call quality monitoring enables businesses to optimize agent performance, enhance CSAT, and drive overall call center efficiency. By analyzing 15% of calls across 23 customizable parameters and identifying key metrics, we help agents improve their performance.
SquadStack's robust analytics and reporting offer organizations complete visibility into their campaign’s performance. Businesses can identify trends, measure ROI, and make data-driven decisions by tracking key performance indicators (KPIs) like call volume, conversion rates, agent performance, and CSAT. Businesses can leverage our dashboard to analyze disposition and conversion status to identify areas for improvement and optimize their strategy. In short, SquadStack’s simple analytics and in-depth reports make it possible for businesses to identify opportunities and drive growth.
SquadStack's lead matching feature optimizes lead distribution by connecting leads with the most qualified agents. Our system analyzes lead data, agent skills, and performance metrics to ensure agents within the defined skill range are assigned to specific tasks or campaigns. That's how our lead matching engine boosts conversion rates and agent productivity.
SquadStack’s speech recognition uses recording to translate them into transcripts. The recordings stored in the AWS S3 bucket are fed into speech recognition models to generate transcripts. The generated transcripts, in conjunction with the original audio files, form a comprehensive dataset that is subsequently utilized as input to build an inference on the downstream applications. This allows for in-depth analysis, agent training, and CX enhancement.
SquadStack's knowledge management system empowers agents with quick access to essential information, enhancing their ability to resolve customer inquiries and deliver accurate responses. By analyzing data captured through Automatic Speech Recognition, the team develops scripts, FAQs, and a comprehensive knowledge base for the agents to ensure they are always equipped with the latest knowledge.
Our robust security measures safeguard sensitive customer information through advanced encryption, access controls, and regular security audits. To combat fraud, our system actively checks and weeds out agents indulging in fraudulent activities such as misselling, prolonged calls, or providing false information. SquadStack provides a secure and trustworthy platform for businesses by adhering to stringent compliance measures and industry-standard protocols.
Coimbatore is known for its skilled workforce, competitive costs, and favorable government policies. It also has a strong IT infrastructure and a growing start-up ecosystem.
Some well-known BPO companies in Coimbatore include SquadStack, Personiv, Sutherland Global Services, and Adler Talent Solutions.
Common roles include customer service representatives, data entry operators, technical support specialists, and back-office staff.
SquadStack's Speech Recognition model offers a reliable and efficient solution for businesses and individuals who need accurate and fast transcriptions. Above all, our speech recognition model boasts high-accuracy transcriptions with easy integrations at a low price.
Yes, SquadStack provides comprehensive training and support for telecallers. We offer script & video-based product training and mock call sessions. We also provide campaign-specific and personalized training based on the requirements and agents’ performance.
