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CX Leader of the Year, Squadstack!
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September 11, 2024
5 Minutes
The BPO sector in India appears to be expanding more than ever. The speed of growth is predicted to reach an impressive 12% by 2028; Delhi is expected to be at the epicenter of this great event.
Apart from expanding in the region, these BPO companies in Delhi are also undergoing digital transformation and are heavily spending on training their telesales agents. This tech-first attitude and a great business landscape make outsourcing to Delhi worth your money.
With so many options, it can be overwhelming. Don't worry; that's exactly why we're here to help! We've compiled a carefully curated list of the greatest BPO companies in Delhi, each unique in its own right. We are here to help make your decision-making process as easy as possible. Let's dive in and find the best match for you!
The BPO sector in Delhi is massive and lively, catering to a wide range of commercial demands. This city has some of India's greatest outsourcing partners, ranging from traditional BPO players to tech-driven entrepreneurs. Here are the top BPO companies in Delhi:
SquadStack is an innovative telesales outsourcing platform created specifically for modern businesses. Unlike other conventional BPO firms, SquadStack utilizes advanced technology and AI to transform and improve telesales operations. Therefore, with highly trained remote agents and a powerful set of technologies behind it, SquadStack allows enterprises to significantly lower customer acquisition expenses and shorten turnaround time periods.
Wipro Limited’s Wipro BPO unit is noted as one of the leading BPO players in Delhi, particularly targeted at organizations inclined towards outsourcing. Among the various aspects, this division covers customer service provision, data analytics, and any other personalized service. With global insights and profound sector-specific knowledge, Wipro BPO positions itself as the preferred outsourcing partner for companies aiming to delegate their complex processes efficiently.
With a significant presence in the city, Genpact is an active player in the professional services industry. The company is widely recognized for its expertise in supply chain management, accounting, and finance and its ability to deliver high-quality, complex outsourcing solutions leveraging technology and profound market understanding. Genpact's outsourcing practices are committed to providing the best services to clients globally.
Tech Mahindra Limited stands out from other BPO companies in Delhi because of the special Tech Mahindra BPO unit. In this division, the company focuses its activities on different sectors, offering accounting, finance, human resources, and customer services.
Infosys BPM is another significant player in Delhi's BPO industry. It offers diverse services, such as process optimization, contact centers, and data analytics. When it comes to innovative thinking and digital transformation, businesses may trust Infosys BPM with their processes.
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Delhi also houses BPO service provider TCS, which provides services like data entry and data management, to name a few. Apart from this, TCS concentrates on innovation and technology, using advanced analytics, artificial intelligence, and machine learning to enhance business operations. To companies seeking to delegate outsourcing operations in Delhi, TCS is an ideal partner.
One of the top BPO companies in Delhi is Intelenet Global Services, which is a division of Teleperformance. Their areas of expertise include back-office solutions and customer experience management for the banking, healthcare, and telecommunications sectors. Intelenet, a company renowned for flexible and scalable solutions, is exceptional at utilizing technology to improve business processes and client relations.
Delhi has a rich history of BPO companies managing huge transaction volumes. However, they've faced challenges like long turnaround times and limited tech capabilities. Enter SquadStack with an innovative, technology-driven approach. We're redefining the BPO landscape in Delhi with a sincere commitment to solving these challenges, boosting agent productivity, and delivering a top-notch experience for our clients.
Traditional BPO vs. SquadStack:
Tier 1 BPO companies in Delhi are ahead of traditional BPOs in terms of technology and process maturity. However, they often lack the modern practices required to increase telesales productivity and customer engagement. SquadStack bridges this gap by offering a suite of advanced technology solutions and highly trained personnel.
SquadStack vs. Tier 1 BPOs:
There are dozens of BPO companies in Delhi to choose from, but what makes SquadStack everyone’s first choice is our unbeatable blend of modern technology and exceptional human skills. We're dedicated to providing sophisticated services that go beyond your expectations. Choose SquadStack and experience the difference for yourself!
Key Advantages of SquadStack:
SquadStack’s omnichannel outreach strategy ensures maximum lead engagement, with connectivity rates of up to 90%. By reaching out via multiple channels like SMS, email, WhatsApp, and IVR, SquadStack ensures no lead is left behind.
At SquadStack, our thorough selection process guarantees that only the top 2% of applicants successfully complete it. Our training programs not only simulate real-life scenarios but also enhance soft skills, preparing our agents for any challenge. Additionally, our web app equips callers with guided scripts and easy access to FAQs, ensuring smooth conversations and maximum productivity.
SquadStack uses QualityAI to monitor calls and provide agents with detailed feedback, improving performance and enhancing customer experience. Our in-house sampling rate is 12%, which exceeds the industry standards of 1-2%. We also ensure human QA audits to keep the systems in check, giving you peace of mind.
With comprehensive dashboards tracking everything from lead generation to agent performance, SquadStack provides the data businesses need to optimize their campaigns and maximize ROI.
SquadStack's adaptable solutions empower businesses to effortlessly expand or streamline their telesales teams, guaranteeing optimal staffing and cost-efficiency at all times.
In an outcome-based pricing framework, companies are charged exclusively for the duration of connected minutes, maximizing efficiency and optimizing cost savings. This model ensures that businesses get the most value for their investment, aligning costs directly with actual usage and outcomes.
SquadStack prioritizes robust data security protocols, guaranteeing the perpetual safeguarding of sensitive customer information. With its ISO certification and unwavering commitment to compliance, SquadStack emerges as an invaluable ally for businesses managing confidential data.
It may seem difficult to find the right partner in Delhi's bustling BPO market, but worry not! SquadStack is the best option for companies looking to optimize their telesales processes because of its dedication to efficiency, technology, and customer-focused solutions.
SquadStack offers the tools, know-how, and technology to support your success, whether you're a fresh startup with big plans or an established company looking to increase client engagement.
Are you prepared to take your telesales strategy to new heights with SquadStack? Connect with SquadStack today and discover the difference a tech-first approach can make.
SquadStack is considered one of the best BPO companies in Delhi. Thanks to its advanced technology, AI integration, and highly trained telesales agents, it offers unmatched efficiency and cost-effectiveness.
Omnichannel outreach refers to reaching out to leads through multiple channels like SMS, email, WhatsApp, and IVR. This approach ensures maximum lead engagement and higher conversion rates.
SquadStack is ISO certified and follows industry-standard protocols for data security. It prioritizes compliance and has stringent measures in place to protect sensitive customer information.
Delhi's strategic location, extensive talent pool, modern infrastructure, and vibrant business environment make it an attractive destination for BPO companies. The city’s diverse workforce and connectivity further enhance its appeal to businesses looking for outsourcing solutions.
Yes, SquadStack is designed to handle both small—and large-scale outsourcing needs. Its scalable solutions allow businesses to expand or streamline their telesales teams effortlessly, ensuring optimal staffing and cost efficiency.
