CX Leader of the Year, Squadstack!
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Looking to enhance your customer interactions? SquadStack has got you covered.We leverage the power of trained telecallers, advanced technology, and data-driven insights to deliver top-tier call center services.
SquadStack is a fully managed tech-first contact center focusing on call center services that boost conversions, reduce CAC, and improve customer experience for leading businesses.
Call center services are essential for business growth. They play a vital role in meeting customer needs and driving satisfaction. The call center services market is booming, with an estimated increase of USD 25.9 billion at a CAGR of 4.37% between 2023 and 2028. This surge highlights the increasing reliance on outsourced call center services to enhance customer support capabilities.
A Salesforce survey revealed that 61% of customers prefer speaking to a live agent, and 75% believe phone calls offer quicker support. This preference for live interaction and rapid resolution makes call centers indispensable for businesses aiming to improve customer satisfaction and loyalty.
By investing in robust call center services, businesses can meet customer expectations, resolve issues promptly, and foster long-term relationships.
Proud to be recognized as the ‘CX Leader of the Year’
We source skilled telecalling agents proficient in nine different languages. Our agents work remotely and from call centers in 10 cities to meet your telecalling needs. Each agent undergoes a detailed onboarding and training to ensure they provide top-notch call center services.
Using data from SquadStack’s advanced Automatic Speech Recognition (ASR) system, tailored for Indic languages, our team crafts customized scripts, FAQs, and a comprehensive knowledge base for our telecallers. The Agent Interface simplifies technology adoption, boosts agent productivity, and ensures smooth,system-driven outreach
With SquadStack, optimize your conversions using a customizable omnichannel workflow that enhances connectivity across WhatsApp, SMS, Email, Voice Bots, and call center services. Our system ensures leads progress smoothly through various touchpoints, providing real-time insights to refine and improve your outreach strategy.
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We sample 12% of all call recordings (with 3% done manually), compared to the industry average of 1-2%. Our in-house CallQuality AI analyzes these recordings across 23 performance parameters to enhance our call center services and ensuretop-notch quality assurance.
Get comprehensive data on your campaign's productivity and performance with customizable dashboards, detailed reports, regular ACPT analysis, and campaign insights. Our Voice of Customer feature collects and analyzes data from calls, texts, and social media to provide consumer behavior insights.
With 2K+ financial service sales experts, SquadStack offers high-quality call center services for Brokerage businesses. We open 2L+ demat accounts every month and have a proven record of increasing revenue per account.
Account Opening
Account Activation
Account Reactivation & Re-KYC
Cross-Sell
“The strength of this partnership is that we can scale up faster. I can leverage SquadStack to create different campaigns in 3-4 days, which would have happened in 3-4 weeks if done in-house.”
SquadStack is your trusted sales partner in lending. Our comprehensive solutions offer lead qualification,onboarding, and reactivation to systematic follow-ups and metric tracking.
Personal Loans
Business Loans
Credit Cards
Cross-Sell
Early Bucket Collections
Convert to EMI
Welcome Calls
“The expert callers are very efficient and follow every feedback. The custom analytical dashboard helps to see a summary of all the campaigns...”
Power your logistics and e-commerce business with SquadStack’s call center services. Prioritize customer experience and scale your business with our 10K+ telecalling agents.
Abandoned Cart or Assisted Sales
Non-Delivery Returns
Control Tower
Blue-Collar Workforce Hiring or Management
Seller Onboarding and Management
“SquadStack has helped us reduced turnaround time significantly, leading to better qualification. This, along with their focus on customer service and accessible insights helped us optimize our sales processes. ”
With 10K+ highly screened and vetted telecallers, SquadStack provides top-notch call center services for health and wellness businesses. From patient scheduling and appointment reminders to sensitive customer support, we ensure compassionate care and operational efficiency.
Lead Qualification and Appointment Booking
Abandoned Cart
Product or Subscription Sales
Feedback and Survey Calls
Early Bucket Collections
Convert to EMI
Welcome Calls
“SquadStack is offering a very unique service. We had never outsourced before or worked with remote telecallers. So, we were glad that the processes were seamless from the beginning.”
Empower your Education business with SquadStack’s call center services. With a team of over 10K highly screened telecallers, we ensure smooth operations and student satisfaction.
Lead Qualification
Account Reactivation
Upsell and Cross-sell
End-to-End Sales
Surveys
Event Registrations and Reminders
“The expert callers are very efficient and follow every feedback. The custom analytical dashboard helps to see a summary of all the campaigns...”
SquadStack's plug-and-play option is a boon for small businesses aiming to launch telecalling campaigns swiftly. In just 15 minutes, businesses can set up their campaigns, simplifying the process of connecting with leads through outbound calls.
The streamlined process involves creating a SquadStack account, exploring sample campaigns and analytics, crafting a customized campaign with a calling script, and uploading it. With SquadStack's assistance, the calling script undergoes a tailored review, ensuring warm greetings, relevant purposes, company introductions, effective closings, and customized Q&A segments. Once approved, businesses add credits, and voila! Their campaign is live and ready to make an impact, all achieved within a mere 48 hours.
This approach offers businesses a hassle-free and efficient solution to launch telecalling campaigns, saving valuable time and resources while ensuring engaging and effective interactions with potential leads.
SquadStack provides invaluable assistance to brokerage companies by seamlessly connecting with their target audience, opening more demat accounts, activating them, and ultimately increasing revenue per account. Our collaboration with India's leading investment company, Upstox, helped it achieve a remarkable 40% increase in activations. We provided trained telecallers who engaged with leads through omnichannel outreach, resulting in a 75% increase in connectivity and a robust 40% activation rate.
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The insurance industry often struggles with high customer acquisition costs (CAC), hindering business growth. SquadStack has effectively addressed this challenge for companies like Choice India, facilitating campaign scaling and digital transformation that led to a remarkable 200% reduction in CAC. Our comprehensive call center services cover everything from lead qualification and onboarding to reactivation and systematic follow-ups, all conveniently managed through a single platform.
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SquadStack has also demonstrated its prowess in assisting e-commerce businesses like Delhivery and Udaan, leveraging AI-driven technology to reduce turnaround times, optimize customer workflows, and deliver unparalleled analytics dashboards with 100% data transparency.
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SquadStack has been instrumental in supporting lending businesses through lead qualification, appointment booking, insurance plan sales, payment reminders, and policy renewals. For instance, our partnership with Zest enabled them to scale their operations efficiently by providing comprehensive oversight of their telecalling campaigns. This led to a 40% boost in sales and an impressive 86% lead connectivity rate.
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Inbound call center services in India typically involve receiving calls from customers for various reasons, usually for inquiries, support, assistance, placing orders, resolving issues, or seeking information about products or services.
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In outbound call center services in India, the sales rep reaches out to leads for the lead generation process, which helps bring sales opportunities and increase revenue for the business. Apart from this, outbound is used to take feedback, conduct surveys, and provide proactive assistance to the company.
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The call center is connected to web-based technology, which helps the business connect with customers through various channels. It is essential to communicate with them to build rapport and provide prompt assistance.
Non-voice BPO performs backend functions that don’t come in front of customers. They connect with customers via different channels except for calls and ensure that personalized solutions are provided with a low response time.
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The agents are well-versed in providing technical support related to hardware and software. This includes troubleshooting, bug resolution, hardware configuration, optimizing system performance, and ensuring seamless operation of supported products or services.
Telemarketing call center services involve connecting with leads and customers via phone calls or various channels to market or advertise products and services. Agents conduct outreach through marketing channels, facilitating businesses in raising awareness about their offerings.
Call center service companies provide lead generation services, which aid businesses in generating leads through various strategies. This facilitates the filling of the sales pipeline by guiding leads through different stages and enhancing brand awareness by reaching a wider audience.
Pricing Models
Connectivity
Quality Assurance
Agent Performance
Hiring & Management
Product Offering
Pricing Models
Fixed cost per seat, no outcome-driven pricing
Connectivity
Low connectivity due to manual lead management
Quality Assurance
Sampling only 1-2% of call recordings for quality checks
Agent Performance
Quality checks with minimal sampling and parameters
Hiring & Management
Manual hiring and management processes, prone to biases
Product Offering
Tech is outsourced and sold individually, leading to complexity
Pricing Models
Productivity & outcome-linked pricing
Connectivity
~90% connectivity due to tech-driven lead prioritization
Quality Assurance
Sampling 12% of call recordings using Humans + AI
Agent Performance
Evaluated across 23 Quality Parameters for improved performance
Hiring & Management
Tech-driven hiring and agent management, eliminating human biases
Product Offering
All products and services are packaged together for convenience