Featured in Times of India: How AI + Human Expertise is Revolutionizing Telecalling
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In this competitive business environment, the significance of well-trained call center agents must be addressed. This E-book “Strategies for better call center training” by SquadStack is a comprehensive guide to advancing call centre training strategies and provides steps to arm agents with essential skills for impactful customer interactions.
Top Players of the Industry
The E-book explains the role of call center agents and how they can focus on communication, product knowledge, and problem-solving.
Winds of Preference
The second section explains the top five remote training strategies virtual onboarding, digital exercises, remote coaching, team building, and technological support.
Top Priorities for Brokerages
The third section details the best methods for training call center agents like Soft skills, Mock call exercises, Continuous feedback loops and Specialized programs for objection handling and stress management
Top Priorities for Brokerages
The fourth section underscores the significance of system-driven knowledge management and training, promoting advanced systems, integration with CRM, and real-time access to information.
Top Priorities for Brokerages
Concluding with system-driven training techniques, the document explores interactive e-learning modules, AI-driven adaptive learning, and AR and VR simulations.
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