Featured in Times of India: How AI + Human Expertise is Revolutionizing Telecalling
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July 10, 2024
5 min
Have you ever wondered why so many businesses are shifting their telesales operations to remote models?
Top Indian companies like TCS, Wipro, Tech Mahindra and many others are rapidly inching towards considering remote telesales for their own products and clients. US Tech companies like Zoom and Salesforce have publicly adopted remote sales teams.
If you’re managing a business today, you must be battling the question of how to optimize sales while keeping costs low and productivity high. One answer to this dilemma is remote telesales.
Let’s explore why this approach is becoming increasingly popular among modern businesses and how it’s revolutionizing sales.
Traditional office setups limit businesses to hiring within a specific geographic area, often excluding highly qualified candidates who live elsewhere.
Remote telesales breaks down these barriers, enabling companies to hire the best talent regardless of location. This broader hiring scope can lead to better-qualified hires and a more diverse workforce.
These roles can attract top-quality talent, such as women returning to the workforce or individuals from underrepresented groups who may face barriers in traditional office environments.
According to McKinsey, companies with diverse teams are 35% more likely to outperform their competitors. Remote telesales also allows businesses to match leads with agents who understand the local culture and language, leading to better customer relationships and higher conversion rates. This level of personalization in sales can significantly enhance customer engagement and satisfaction.
Contrary to the assumption that working from home might lead to distractions and decreased productivity, research indicates otherwise.
A study by Stanford University noted that remote workers are 13% more productive. This boost can be attributed to fewer office distractions, quieter work environments, and the ability to create personalized workspaces that enhance efficiency.
Remote workers often enjoy greater autonomy and flexibility, further boosting productivity.
Traditional office environments come with hefty infrastructural expenses like rent, utilities, office supplies, and maintenance. By shifting to a remote telesales model, businesses can slash these overhead costs significantly.
According to Global Workplace Analytics, companies can save over 20% of the annual costs per employee by allowing them to work remotely.
This means you can optimize your payroll without compromising on quality. Plus, remote work leads to happier, more productive agents who stick around longer, cutting down on costly turnover. Happy agents also deliver better customer experiences, which translates to lower customer acquisition costs (CAC) and higher customer lifetime value (LTV).
According to a survey by FlexJobs, 80% of employees said they would be more loyal to their employers if they had flexible work options.
Remote work provides a better work-life balance, leading to higher job satisfaction. This leads to lower turnover rates, saving the costs and disruptions caused by frequent hiring and training.
Additionally, employees working from home can manage their personal and professional responsibilities more effectively, leading to fewer unplanned leaves and higher productivity.
The COVID-19 pandemic highlighted the challenges of workplaces that cannot quickly adapt to a remote setup and maintain operational continuity.
Remote telesales ensures that sales operations can continue uninterrupted during natural disasters, pandemics, or other localized disruptions such as strikes or bandhs.
Remote work significantly reduces the need for commuting, which in turn decreases carbon emissions. This reduction is good for the environment and enhances a company's corporate social responsibility profile.
Embracing remote work can position a company as a leader in sustainability, appealing to environmentally conscious customers and stakeholders.
Leading companies such as Upstox, Redbus, and MoneyView outsource their telecalling operations to leverage remote telesales teams and achieve remarkable scalability and flexibility.
For instance, Upstox experienced a 40% increase in activations by utilizing SquadStack’s well-trained remote agents, who efficiently managed complex sales processes.
Redbus reduced their survey costs by 50% by dynamically adjusting their telesales workforce to meet seasonal demands.
This flexibility allows businesses to expand and contract their teams based on current needs, eliminating the challenges associated with managing an in-house team.
SquadStack’s robust tech stack is crucial to the efficiency of their remote telesales operations. This system-driven platform enables remote agents to maintain high productivity levels, irrespective of their location.
The integration of system-driven outreach and comprehensive dashboards ensures that businesses can monitor performance in real-time and gain valuable insights to refine their strategies. This technology not only enhances productivity but also ensures high-quality customer interactions.
Data security and compliance are critical in highly regulated industries. Companies like MoneyView benefit from SquadStack's enterprise-grade security measures, which safeguard customer data and ensure regulatory compliance.
By integrating advanced technology with a skilled remote workforce, SquadStack enables companies to boost their ROI, streamline operations, and uphold high standards of security and compliance.
The shift towards remote telesales is not just a trend but a strategic move based on data-driven insights. As businesses continue to adapt to changing market dynamics, remote telesales will play a crucial role in shaping the future of sales strategies.
Here are some trends and developments that will shape the future of remote telesales.
Ensuring consistent performance and data security with remote teams can be tough. However, AI and secure communication platforms make it easier.
AI-driven tools offer real-time oversight and performance analytics, ensuring quality control. Robust encryption and cybersecurity measures protect customer data and ensure compliance. By leveraging these tech solutions, businesses can maintain control and security, creating a reliable and secure remote telesales environment.
For businesses looking to explore the advantages of remote telesales, SquadStack has successfully helped leading Indian consumer businesses drive this sales transformation. Reach out today to learn more!
