Featured in Times of India: How AI + Human Expertise is Revolutionizing Telecalling
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February 7, 2025
4 minutes
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AI voice technology is evolving at breakneck speed. The AI revolution has transformed customer interactions, with voicebots now handling millions of conversations daily. Latency is dropping, speech sounds more natural, and automation is replacing human effort faster than ever.
However, despite these groundbreaking advancements in natural speech and impressive latency, a sobering 72% of businesses report that their AI solutions fail to drive measurable outcomes; whether in sales, cost reduction, or customer satisfaction.
Why? Because sounding human is not the same as performing like one. When you hire a traditional contact center, 'sounding human' isn't even a problem, driving outcomes is the real challenge in the long journey.
The fundamental problem lies deeper than technological sophistication. Standard AI voicebots can handle simple, scripted interactions, but when it comes to complex, high-value conversations, they break down for several critical reasons:
As a result, businesses end up with an illusion of automation, one that still needs costly human intervention to fix mistakes and recover lost opportunities. Without outcome-driven design, companies spend 60-70% more on human interventions to fix AI errors.
The Whole Product approach shatters this illusion by acknowledging a fundamental truth: great AI is about performance, not just presence. It's about building the entire house, from foundation to roof, ensuring every component works together seamlessly:
When companies take a piecemeal approach, they often end up with what we call the "AI island" effect—a sophisticated tool that sits isolated from the rest of the business ecosystem. This leads to:
The Whole Product approach eliminates these issues by ensuring every component is designed to work together from the start.
A great voice AI means nothing if the entire system around it fails. What's the point of having a voice AI that sounds human if your lead connectivity is just 10% because the number being used is 'spammed' in Truecaller? AI is just one part of the solution, the entire ecosystem needs to be optimized for outcomes.
That’s why SquadStack follows a Whole Product Approach to drive real business results. SquadStack is not another AI voicebot company. We’ve built a full-stack AI-powered sales and support platform designed to achieve human-equivalent business outcomes.
Here’s how:
The AI market is projected to reach $1.8 trillion by 2030, but success hinges on bridging the gap between capability and execution. As 97% of executives ramp up AI spending, leaders must ask themselves critical questions:
Businesses don't need another chatbot, they need a solution that drives revenue, efficiency, and customer satisfaction. AI voicebots are not a checkbox for innovation, they're a strategic lever. That's why we built SquadStack's Humanoid AI Agents, to go beyond gimmicks and deliver real business outcomes. The question isn't whether AI voice technology is ready. The question is if your AI is actually delivering the business impact you need? If not, let's talk.
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