When a customer receives the wrong product, frustration sets in. Long wait times, multiple transfers, and tedious processes make returns a hassle. But what if replacing an item was as easy as making a call?With SquadStack’s Humanoid AI Agents, product returns and replacements are seamless. In this demo, a customer receives the wrong hair dryer color. Instead of waiting in a queue, they instantly connect with the AI agent, which verifies the order, checks return eligibility, and schedules a replacement—all in a single call.

Features showcased in this demo:

• Smart Return Check: AI instantly verifies if a return is eligible based on order details and policy.
• Zero Hold Time: Customers get instant resolutions without being put on hold.
• Auto-Language Switch: The AI adapts to the customer’s preferred language (English-Hindi in this case).
• Deep CRM Integration: Instantly fetches order details, reducing manual effort.
• Outcome-Driven Conversations: Focuses on solving the issue, not just answering queries.

SquadStack’s Humanoid AI Agents ensure that returns and replacements are no longer a hassle. Experience AI-powered customer service that works efficiently and effortlessly.