CX Leader of the Year, Squadstack!
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Explore the details of outsourcing services and improve your
business growth using SquadStack.
Outsourcing services are a means through which businesses delegate their tasks to a services provider on a contractual, freelance, or ongoing basis. Outsourcing services provide valuable assistance to businesses by addressing challenges associated with managing multiple critical functions, such as telecalling operations, which are essential for growth. This support helps overcome obstacles stemming from various factors, such as lack of knowledge, high costs, or an unskilled workforce, enabling companies to enhance their ongoing operations effectively.
SquadStack transforms the paradigm of outsourcing services by offering businesses a technology and AI powered telecalling solution. It provides trained telecallers, top-tier connectivity, data-driven insights, transparent campaign management, and usage-based pricing models. With SquadStack, businesses can access telecalling outsourcing services tailored to their needs, seamless CRM integration, ensuring efficiency and effectiveness in their telecalling operations.
Businesses frequently encounter challenges in handling a significant volume of daily calls, which can detract them from their primary objectives and compromise customer experience prioritization. Their in-house teams prove costly and lack the flexibility to meet demands efficiently. Furthermore, issues like low connectivity and diminished agent productivity create concerns, resulting in high CAC and low CSAT.
SquadStack's AI-driven technology is dedicated to helping businesses optimize their sales and operations. We integrate the power of human expertise and cutting-edge technology by providing meticulously screened, vetted, and expertly trained telecallers.
Our support enables enhanced CSAT & NPS while maintaining minimum CAC.
SquadStack serves as a sales transformation partner for industrial giants and has been doing it for the last eight years. We specialize in curating tailored solutions backed by a proven track record demonstrated through impressive testimonial
SquadStack manages a dedicated team of telecallers who undergo regular assessments to ensure quality performance. We handle all aspects of agents’ hiring and training. Our agents receive training for continuous improvement, ensuring excellent customer service.
SquadStack prioritizes data security, ensuring PII masking of sensitive information or customer data. We provide enterprise-grade security and encryption techniques at every stage. With ISO/IEC 27001:2013 certification, we ensure customer data is never compromised.
Our customizable omnichannel outreach system enables agents to communicate through channels like SMS, Email, IVR, WhatsApp, etc. We prioritize leads based on factors such as source and stage, minimizing lead dropout and downtime possibilities to increase TAT.
Our agents connect with customers through omnichannel outreach through the customer's entire journey (based on the set workflow), ensuring high connectivity rates and top-notch quality. This enhances the customer experience by utilizing various touchpoints.
SquadStack samples 12% of all recorded calls based on 23 quality parameters such as pronunciation, greetings, script compliance, etc. This ensures personalized feedback for agents. Agents can be issued with performance improvement plans (PIP) if needed.
SquadStack employs a smart approach to call quality analysis. Our monitoring system samples 12% calls, far greater than the industry standards of 1-2% These evaluations span across 23 parameters, guaranteeing top-notch agent performance.
With our ACPT analysis, you can pinpoint areas for improvement, facilitating the enhancement of agent productivity and ultimately providing a superior experience to clients. Additionally, our platform offers complete transparency on campaign's analytics, enabling effective performance measurement
We employ a usage-based pricing model where we charge only for the connected minutes. This helps in lowering upfront costs and leads to transparency. Our predictable pricing strategy ensures clarity and helps in building rapport.
