Streamline Your Operations with
Outbound Calling Software

Empower your sales team and expand your outreach using outbound calling software. Explore how SquadStack can elevate your business’s performance.

What is Outbound Calling Software?

Outbound calling software, or dialer software, is a specialized tool to automate and streamline large volumes of outgoing calls. The sales, marketing, and customer service teams of the outbound call centers and businesses use it to monitor and empower their outgoing campaigns effectively.

The software's advanced features, such as automated dialing, call scripting, and call recording, enable businesses to increase efficiency. Unlike manual dialing, outbound calling software equips the agents with the appropriate tools that maximize agent productivity and result in improved customer satisfaction (CSAT) as well as conversion rates.

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Inbound vs. Outbound Calling Services

Scope

Solutions

Skills 
Required

Average Handling Time

Key Performance 
Indicators (KPIs)

Inbound Calling Services

Define

Distinction

Example

Example

Example

Outbound Calling Services

Define

Distinction

Example

Example

Example

How Does Outbound Call Center Software Solutions Work?

onboarding-experience
STEP 01

The first step involves importing the contacts of the potential leads or existing customers into the outbound calling software.

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STEP 02

Once the contacts are imported, the software automatically initiates the dialing process and connects the answered calls to the available agent.

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STEP 03

The software displays the journey of the connected contact on the agent’s screen. The information assists them in providing personalized information.

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STEP 04

The software records or updates the customer details and outcomes after the call ends. The outbound calling software reminds and notifies the agent about the follow-up calls, if any. 

Benefits of Outbound Calling Software

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Cost-Saving
Outbound calling software is effective in reducing costs. By combining the efforts of agents and automated dialing, the number of calls made in a certain period of time can be maximized, thereby reducing labor costs.
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Enhanced Personalization
Integration with CRM systems enables the agents to access customer information during the call. This information about the customer’s past interactions, purchase history, and preferences helps them provide relevant and personalized customer service.
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Increased Efficiency
The outbound calling software improves its agents’ efficiency by automating certain tasks and freeing the agents to manage tasks that require human expertise.
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Better Customer Experience
Access to customer data allows agents to address customer issues and provide personalized solutions. Faster call resolutions and timely follow-ups also improve the customer’s experience.

Empower your Business with SquadStack’s Outbound Calling Software & Services

Dialer

The system-driven dialer facility eliminates idle time and enhances agent productivity by automatically initiating the next call once the agent is available.

Dialer

Trained & Vetted Agents

The 10k+ telecallers at SquadStack are screened and trained through telecalling assessments and multiple training videos. We provide campaign-based training to each caller. 

Trained & Vetted Agents

Lead Matching

Our lead matching engine ensures that the calls or tasks are assigned to appropriate agents with relevant skills and expertise. This boosts the first call resolution rate.

Lead Matching

Campaign Management

Our partners can have a comprehensive overview of their campaign’s performance with weekly and monthly trends. They can have real-time visibility over outreach metrics like connectivity, TAT,  connect to convert % and more, which helps them make data-driven decisions.

Campaign Management

Call Recording & Quality Analysis

SquadStack offers complete transparency by making the call recordings easily accessible to our partners. Our AI-powered call quality analysis provides valuable insights into the quality of the campaign through our dashboard.

Call Recording & Quality Analysis

CRM Integration

You can easily integrate SquadStack with any standard CRM system such as Salesforce, Freshsales, etc. Additionally, we provide custom in-house CRM integrations.

CRM Integration

Omnichannel Outreach

Our customizable omnichannel cadence nudges the leads throughout the funnel. We use various touchpoints like calls, SMS, IVR, WhatsApp, and emails for maximum lead connectivity and conversion.

Omnichannel Outreach

DND & De-Duplication Check

Our system checker inspects duplicate numbers and controls spamming DND numbers to make sure we follow the calling regulations.

DND & De-Duplication Check

Script Management

SquadStack’s guided calling app offers scripts, FAQs, and battle cards. Our in-app script translation feature allows the telecaller to switch between languages to provide a personalized customer experience. .

Script Management

Testimonials

“It is a very cost-effective model and has been extremely helpful for us. It is ever-evolving, 
user-friendly, and lucrative unless there are people who don’t want to try new things.”

Ishita Shah,
 Program Manager at Delhivery

“Their app and the structured approach to calling have been game changers for us. 
Having a clear, organised process for the callers to follow has made all the difference 
and this shift has created a lot of other cascading benefits for us.”

Praveen Jain,
 Product Manager at Moneyview

“With SquadStack, we've achieved a great scale while keeping the costs in control. Leads are properly allocated to ensure we have a great TAT, leading to a higher connectivity rate.”

Ronak Agarwal,
 Head of Marketing at Choice

“Outsourcing to SquadStack gives us a lot of flexibility. To do anything in-house, you will 
need a lot of time to scale up and execute things at a fast rate. We found a great partner 
in SquadStack, who helped us achieve our growth goals”

Satyartha Srivastava,
 Customer Success Lead at Upstox
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