Featured in Times of India: How AI + Human Expertise is Revolutionizing Telecalling
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A leader in direct sales, this brand specializes in consumer electronics and offers a wide range of products, including domestic and industrial water purification systems, air purifiers, vacuum cleaners, and security solutions.
With a network of over 10,000 dealers operating from more than 150 centers across 120+ cities, this consumer electronics platform is among the largest direct sales companies in the world.
Limited customer reach was holding back the company’s efforts to promote AMC adoption. They needed a telesales partner capable of connecting with more leads and driving better conversions.
They struggled to capture valuable customer feedback essential for refining their product and service offerings.
High agent attrition resulted in knowledge loss, slower ramp-up time, reduced productivity, and high operational costs.
The organization was experiencing low success rates. It handled a lead volume of over 55 lakh leads per month, with only 3-5% converting.
Poor connectivity in their outreach efforts was causing the company to lose valuable leads for AMC adoption.
They were looking for a flexible outsourcing partner who could scale operations according to their fluctuating lead volume.
SquadStack’s rich analytics, agile agent training, and system-driven follow-ups helped this consumer electronics company significantly boost its connectivity and conversion rates.
SquadStack’s network of telecallers is vetted, trained, and powered by tech, which enables them to deliver the best outcomes and exceptional customer experience.
Our AI-powered knowledge management system helped the organization tackle attrition by quickly generating personalized scripts and training materials, drastically reducing ramp-up time and achieving success metrics faster.
SquadStack’s lead prioritization, system-driven follow-ups, omnichannel outreach, and spam checks enabled this consumer electronics brand to boost lead connectivity by 50%!
AI-driven Quality Check analyzes calls across 23 quality parameters to improve agent performance and enhance quality assurance.
Our robust analytics dashboard and reporting capabilities helped this organization gain deeper insights into its leads and campaign performance.
SquadStack’s AI VOC offering provides deep consumer insights by mining actionable intelligence from unstructured data.
By leveraging SquadStack, the organization could scale its inbound calling efforts efficiently, all while maintaining service quality and connectivity rates.
SquadStack is a future-ready solution providing best-in-class telecalling services nationwide.
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