Top 10 BPO Companies in Bangalore

Bangalore has recently become the nucleus for top BPO companies in India. Titled the ‘Silicon Valley of India,’ Bangalore houses several BPO service providers under the same roof. These BPO companies in Bangalore serve various industries, including e-commerce, med-tech, ed-tech, and the BFSI sector. With the availability of countless options, choosing the right fit for your telesales outsourcing needs becomes difficult.

Bangalore's BPO landscape offers a vast talent pool and a cost-effective solution for businesses seeking to outsource telesales needs. However, traditional BPOs in Bangalore often struggle with longer turnaround times, average agent quality, and limited technical capabilities.

With an in-house agent management platform and a dedicated reporting and analytics dashboard, SquadStack differentiates itself from traditional BPO companies in Bangalore. In addition to conventional BPO needs, they transform telesales by offering an in-house dialer with advanced lead prioritization and queue management features.

‍List of Top BPO Companies in Bangalore

Bangalore's BPO sector is growing unprecedentedly, catering to diverse industry needs. From established giants managing complex financial processes to specialists in e-commerce and ed-tech, the city offers a wealth of BPO expertise. Here, we showcase some of the leading players, including SquadStack:

SquadStack

SquadStack is a tech-first telesales outsourcing platform for modern businesses. As industry leaders, they simplify today’s complex telesales operations by leveraging their tech and AI-enabled tools. Offering a unique combination of skilled and industry-trained callers and an in-house tech stack, they enable businesses to reduce their customer acquisition costs and turnaround time significantly. 

SquadStack houses over 10,000 remote telesales agents who undergo rigorous training and assessments and are supervised by leading industry experts. They cater to multiple industries, such as BFSI, ed-tech, and e-commerce, and have optimized the telesales processes of several companies, such as Delhivery, Upstox, Razorpay, and Kotak. Their focus on security and compliance and innovative tech products make them the leading choice for BPO services in Bangalore.

What truly sets SquadStack apart in the competitive landscape of BPO companies in Bangalore is their emphasis on AI integration. This AI plays a crucial role in several aspects of their operation. For instance, their speech-to-text engine converts 12% of all call recordings (with an additional 3% manually reviewed) into transcripts. This data goldmine fuels multiple initiatives. First, it helps identify missing details in scripts and FAQs, ensuring they stay up-to-date and address customer pain points effectively. Second, AI can extract valuable insights to personalize scripts, training content, and future agent coaching by analyzing past conversations.

This data-driven approach reduces agent ramp-up time compared to traditional contact centers (which typically take 1-2 months). SquadStack offers agents who can get trained on multiple campaigns quickly, thanks to AI's ability to generate call summaries and past notes for efficient knowledge transfer.

Genpact

Genpact stands out as a significant player in Bangalore’s BPO landscape, offering various outsourcing solutions to businesses. They cater to finance, accounting, supply chain management, procurement, and digital transformation firms. With a large workforce of over 70,000 and a global presence in 25 countries, Genpact is undoubtedly a top pick for many business owners.

Infosys BPO

Infosys BPO is another crucial player in the Bangalore BPO services sector. It offers a comprehensive suite of outsourcing services and is expertise in data analytics, process transformation, customer service, and automation. Infosys BPO remains a trusted partner for many businesses.

TCS BPO

With a stronghold in Bangalore, Tata Consultancy Services (TCS) BPO provides a comprehensive range of IT and BPO solutions. With over 350,000 workers worldwide, TCS BPO serves many clients by utilizing the extensive knowledge of the Tata conglomerate. Due to their vast experience, which includes client lifecycle management, they are a reliable partner for companies looking for all-inclusive BPO solutions in Bangalore.

Tech Mahindra

Bangalore's BPO market also includes Tech Mahindra BPO, a prominent division of the Mahindra Group. Tech Mahindra BPO's areas of expertise include fundamental BPO services like procurement, HR outsourcing, finance, and accounting. It is a competitive option for businesses looking for a strategic BPO partner in Bangalore.

WNS Global Services

WNS Global is a leading BPO company in Bangalore, with over 18 delivery centers and 20,000 workers in India. Its key competitive advantage is offering practical solutions in various fields, including analytics, legal services, human resources, and customer experience.

Wipro BPO

Wipro BPO, the company's business process outsourcing division, is well-known in Bangalore's BPO market. Wipro provides a comprehensive range of BPO services, including data analytics, customer support, and industry-specific solutions. It utilizes its experience as a leading global provider of IT and consulting services.

How is SquadStack Different from Traditional BPO Companies in Bangalore?

Traditional BPO companies in Bangalore often need help producing personalized responses and the efficiency required to enhance the consumer experience. At SquadStack, we have redefined the process with our technology-driven approach and a wide range of services that set us apart from traditional BPOs in Bangalore. Discover how we break free from the limitations of conventional BPO call centers, empowering businesses to provide exceptional customer service and achieve extraordinary results.

How is SquadStack Different from Tier 1 BPO Companies in Bangalore?

While Tier 1 BPOs are ahead of traditional BPOs, they still lack the modern practices required to increase telesales productivity. Here, we explore how SquadStack bridges the gap between Tier 1 BPOs and the needs of modern businesses.

SquadStack’s Advantage Over Other Call Center and BPO Companies in Bangalore

While Bangalore offers a growing pool of BPO service providers, SquadStack distinguishes itself through its innovative technology and commitment to exceptional customer experiences. Here's what sets them apart:

• Omnichannel Outreach: SquadStack offers outreach through various channels such as email, SMS, WhatsApp, and IVR, enabling businesses to connect with leads on their preferred platforms for better engagement and best-in-class connectivity rates of up to 90%, leading to guaranteed conversions.
• Agent management platform: SquadStack takes quality seriously, ensuring only the top 2% of applicants qualify through rigorous assessments. Their commitment extends beyond selection with module-based training that simulates real-life scenarios, sharpens soft skills, and tackles objections. Their web app equips callers with cutting-edge tech for a seamless experience.  Think in-built training modules, guided scripts, and easy access to FAQs – everything to keep conversations flowing, ensuring 100% agent productivity.

• AI-Powered Quality Monitoring: SquadStack leverages AI to analyze calls, identifying areas for operators to improve, ultimately leading to enhanced customer experiences. They sample 12% of all call recordings (an additional 3% manually) across 23 Quality Parameters. This helps agents get in-depth feedback to drive high-quality calls.

• Data-driven Insights: Identify bottlenecks in your sales funnel, pinpoint areas for improved lead management, and ensure agents consistently meet quality standards – all through the power of data. With extensive dashboards that monitor everything from lead generation and conversion rates to agent performance, their technology allows you to view the broad picture. This real-time data will enable you to make informed decisions and optimize your campaigns. SquadStack doesn't just provide callers; they provide the information you need to maximize your ROI.

• Flexibility and Scalability: No more being locked into fixed contracts or scrambling to find extra resources during peak seasons. Simply scale your telesales team up or down effortlessly to match your lead flow with SquadStack. This agility ensures you're never understaffed or overpaying, allowing you to focus on what matters most –  crushing your goals.
• Cost-Effectiveness: SquadStack offers flexible campaign management and a productivity and outcome-based pricing model. Businesses pay only for connected minutes and can quickly scale their operations based on lead volume, unlike traditional call BPO companies in Bangalore, which typically have fixed costs and limited scalability options.

• Security and Compliance: Critical aspects in a data-driven world, SquadStack prioritizes data security with industry-standard protocols and ISO certification. This robust system protects sensitive information, giving you peace of mind. Furthermore, SquadStack adheres to all data security regulations, guaranteeing complete confidentiality. Their agents undergo rigorous training and have restricted access to information, eliminating the risk of data breaches. With SquadStack, you can focus on results, knowing your customer data is in the safest hands.

Combining state-of-the-art technology and highly trained personnel, SquadStack provides an excellent substitute for conventional BPO call centers in Bangalore.