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CX Leader of the Year, Squadstack!
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September 2, 2024
7 Minutes
BPO companies in Hyderabad serve as the first point of contact between companies and their customers. These BPOs enable the livelihoods of many telesales agents and provide a skilled labor force for multinational companies around the world. To get ahead in this industry, many BPO call centers in Hyderabad have been introducing efficient practices and processes to streamline their functions and provide better services to the ever-changing consumer needs. This entails integrating call center automation technologies like artificial intelligence(AI), machine learning(ML), robotic process automation(RPA), and natural language processing(NLP) to ease the telesales agents' tedious, repetitive tasks.
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Traditional BPO companies in Hyderabad serve the purpose of telesales outsourcing, but their functioning lacks checks on agent quality and fraud detection. Inefficient lead distribution, call drops, high CAC, and subpar agent quality are some of the many concerns that traditional BPO call centers in Hyderabad can’t handle with their current tech and practices. Modern businesses require modern solutions that adapt to their needs and offer flexibility and scalability.
SquadStack has an innovative approach to dealing with this. With our automated workflows, guided scripts, in-house dialer, and advanced lead prioritization, we offer companies a full-stack solution for all their telesales outsourcing needs. No more contacting several different vendors for tech, logistics, CRM, and analytics software—SquadStack has got your back!
Choosing the right BPO call center companies in Hyderabad can significantly impact your business’s success. By opting for a forward-thinking company, you ensure your telesales operations are efficient, effective, and aligned with your business goals. Let’s look at some of the top options available in Hyderabad:
SquadStack is a company that specializes in tech-first telesales outsourcing for modern businesses. It uses technology and AI-powered tools to streamline complex telesales services, including capable agents, decreasing the cost of customer acquisition, and enhancing customer experiences.
Leading industry professionals train and assess more than ten thousand remote selling agents at SquadStack. The sectors they handle include BFSI, ed-tech, and e-commerce, and it has optimized sales processes for DelhiVery, Upstox, Razorpay, and Kotak, among others. Their focus on high security in terms of compliance and data protection makes them the best choice for BPO services in Hyderabad.
Tata Consultancy Services (TCS) BPO division in Hyderabad offers expansive IT and BPO solutions. As a partner with a large workforce and global presence, companies can rely on TCS BPO to provide total outsourcing.
Tech Mahindra BPO is a subsidiary of the Mahindra Group that specializes in procurement, HR outsourcing, finance, and accounting services. They are an attractive choice for businesses looking for strategic call center partnerships in Hyderabad.
Another key player in Hyderabad's Indian Business Process Outsourcing landscape is Infosys BPM. It provides data analytics services, process transformation solutions, customer service support, and automation technologies, among other things. Many international firms have preferred partnering with Infosys BPM.
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WNS Global Services is a leader in legal services, human resources consulting /analytics/and consumer experience across multiple industries for its business process outsourcing services at India office location – this company has deep expertise and practical knowledge combined with real-life cases.
Sitel Group is a customer experience management solution that combines digital insights and human understanding to deliver great service. Their offices in Hyderabad are known for providing excellent service as well as value for customer satisfaction.
HGS has an extensive portfolio, including services such as Customer Support, Healthcare Management, and Digital Solutions. It has a significant presence in Hyderabad because it places a strong emphasis on customer experience.
Conventional BPO companies in Hyderabad often require support to improve the customer experience and tailored responses. With our technology-driven methodology and extensive service offering, SquadStack has completely redesigned the process compared to other conventional BPOs in Hyderabad. Learn how we overcome the constraints of traditional BPO contact centers to enable companies to deliver outstanding customer service and generate remarkable outcomes.
While Tier 1 BPOs are ahead of traditional BPOs, they still lack the modern practices required to increase telesales productivity. Here, we explore how SquadStack bridges the gap between Tier 1 BPOs and the needs of modern businesses.
SquadStack provides outreach across different channels such as email, SMS, WhatsApp, and IVR, allowing companies to connect with leads with better engagement on their preferred platforms. This results in top-of-the-range call coverage of up to 90%, ensuring conversions.
Quality is a priority for SquadStack; only the top 2% of candidates are admitted following a stringent evaluation process. They go beyond selection with module-based training, which emulates real-life situations, develops soft skills, and handles objections. Their web app has modern tools like in-built training modules, scripted chatbots, and quick access to FAQs - everything needed to keep conversations flowing therefore ensuring agent productivity at 100%.
QualityAI is an advanced tool developed by SquadStack that uses artificial intelligence to analyze calls across multiple quality parameters and provide insights on agent performance and customer interactions. Thus, it ensures continuous improvement along with high-quality service delivery.
The power of data will make it possible for you to identify clogs in your sales. funnel, locate areas that need improvement in lead management process, and ensure agents continuously meet quality standards. You can see a wider context by using their technology, which includes extensive dashboards covering everything from lead generation and conversion rates through agent performance. This real-time data will enable you to make informed decisions and optimize your campaigns.
No more fixed contracts or sudden searches for additional resources during peak periods. All you need is to scale your telesales team up or down easily according to the number of leads coming from SquadStack. With this level of agility, the last thing that would happen is understaffing or overpaying, so you can concentrate on what really matters most—smashing those goals.
They have flexible campaign management and productivity and outcome-based pricing models. Unlike traditional BPO companies in Hyderabad, which often have fixed costs and limited scalability options, businesses are only billed for connected minutes and can quickly expand their operations depending on lead volumes
Critical aspects in a data-driven world, SquadStack prioritizes data security with industry-standard protocols and ISO certification. This robust system protects sensitive information, giving you peace of mind. Furthermore, SquadStack adheres to all data security regulations, guaranteeing complete confidentiality. Their agents undergo rigorous training and have restricted access to information, eliminating the risk of data breaches. With SquadStack, you can focus on results, knowing your customer data is in the safest hands.
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SquadStack stands out as the best BPO company in Hyderabad due to its advanced technology, AI integration, and highly trained telesales agents. It offers unmatched efficiency and cost-effectiveness.
SquadStack’s omnichannel outreach ensures that none of the leads go unutilized. Their agents reach out via multiple platforms like SMS, email, WhatsApp, calling, and IVR.
SquadStack brings the power of AI to the telesales industry, aiming to elevate customer experience and maximize ROI. Setting itself apart from traditional BPO companies, SquadStack offers an all-in-one tech solution for smooth telesales outsourcing.
A data-driven approach allows you to identify the bottlenecks in your sales funnel early on in the sales cycle, ensuring lower lead drop-offs and guaranteed conversions.
SquadStack's agents undergo rigorous training and assessments to ensure the best results for your campaigns. They also employ module-based and on-the-job training for improved performance.
