AI Meets Human Expertise to Deliver Superior CX

We Provide Contact Center Solutions that Combine Gen-AI & Human Expertise for Exceptional Customer Experiences.

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Leading Brands Use SquadStack for CX Outsourcing

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82%

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Conversion Boost
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90%

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Connectivity
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30%

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Increase in

Appointments
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40%

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More Loan
Applications
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50%

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Decreased
Survey Cost
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Introducing

Humanoid AI Agent

Trained on 10 Million+ minutes of real human interactions

Full-Stack CX Transformation

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Elite Network of Telecallers

  • Rigorous hiring, screening & training process
  • AI-driven personalized learning modules
  • Productivity enhancing agent management platform
  • Industry-grade certified agents
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Omnichannel Outreach

Omnichannel Outreach
& Lead Management

  • Intelligent lead prioritization system
  • Smart lead matching for maximum impact
  • Fully customizable outreach builder
  • Database cleanup & outreach optimization
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knowledge management

Knowledge Management
& Sufficiency

  • AI-crafted scripts, FAQs & training material
  • Quicker agent ramp-up, faster goal attainment
  • Systems ensure scripts are updated and relevant
  • Tech-driven platform keeps processes attrition-proof
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AI-Powered
Quality Audits

  • Objective call assessments with 0 human bias
  • Smart sampling minimizes incorrect qualifications
  • AI accuracy with audits
  • 15% of calls sampled across 23 quality parameters
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Industry Leading
Analytics & Reporting

  • Custom reporting & funnel-specific analysis
  • Real-time updates of lead outreach activities
  • 100% call recordings & touchpoint visibility
  • Monitor input and output metrics to evaluate
    agent performance
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Data Security & Integrations

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Delivering Exceptional CX Across Industries

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Lending

Personal Loans

Business Loans

Credit Cards

Cross-sell

Early Bucket Collections

Convert to EMI

Welcome Calls

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Insurance

Policy Copy Assistance Opening

Claim Submission

Claim Status Assistance

Policy Discrepancies Assistance

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Brokerage

Account Opening

Account Activation

Account Reactivation and Re-KYC

Control Tower

Trading Limits or Charging Assistance

Account Funding or Withdrawal Resolution

Upselling and Cross-selling

Delivery Escalations

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Logistics & E-Commerce

Abandoned Cart or Assisted Sales

Non-Delivery Returns

Blue-Collar Workforce Hiring or Management

Seller Onboarding and Management

Order Status Inquiry

Refund/ Replacement Process

Control Tower

Delivery Escalations or Address Updates

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Education

Lead Qualification

Reactivation

Upsell & Cross Sell

Surveys

Event Registration & Reminders

Feedback

End-toEnd Sales

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Travel & Tourism

Booking confirmations

Booking Status Inquiry

Booking Modifications/ Cancellations

Refund Process

Resolving Itinerary Errors

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Consumer Electronics

Warranty Inquiry

Service Center Inquiry

Installation Support

Repair Requests or Service Escalations

Refund Process

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Automotive

Drive Showroom Walk-Ins

Schedule Test Drives

Feedback Calls

Service Reminders

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Banking

Account Opening

Account Activation

Account Reactivation and Re-KYC

Upsell and Cross-sell

Virtual Relationship Manager

Transaction Inquiry

Debit/Credit Card Activation

Card Blocking

Internet Banking Assistance

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Retail

Drive Store Walk-Ins

Reactivate Old Customers

Feedback Calls

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Health & Wellness

Lead Qualification and Appointment Booking

Abandoned Cart

Feedback and Survey Calls

Product or Subscription Sales

Appointment and Payment Reminders

Lab Test Process

Health Plan Coverage Assistance

Insurance Pre-Approvals or Reimbursements

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Businesses Winning with Our AI-Powered Solutions

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  • 86%

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    Connectivity
  • 82%

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    Conversion Boost
  • 50%

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    CAC Reduction

SquadStack felt like an extension of our team. Their adaptability and focus on Kissht’s growth delivered exceptional CX and engagement.

~ Ranvir Singh (Co-founder & CEO, Kissht & RING)
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  • 90%

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    Connectivity
  • 30%

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    Increase in Sales

Within two months, the SquadStack team achieved the desired conversion rates, demonstrating their capability and dedication.

~ Naveen Kumar (VP - Ecom, D2C, Digital Transformation)
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  • 46K+

    Demos Booked
  • 87%

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    Connectivity
  • <5mins

    TAT

With SquadStack's support, we successfully scaled up projects within just a week. Additionally, we now achieve 70-80% connectivity on all our leads —something we had struggled to accomplish before.

~ Rohan Saneja (Program Manager)
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  • 75%

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    Connectivity
  • 15%

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    Successful Surveys
  • 50%

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    Decreased
    Survey Cost

Brick-and-mortar companies need 45 days to hire and 45 days to ramp down. SquadStack came in with immense flexibility to scale up or down according to business needs and seasonal flows.

~ Amith Bhat (Director - CRM)
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  • 72%

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    Connectivity
  • 10+

    Campaigns
  • <₹90

    CAC

We needed a partner for large-scale campaigns with justified costs. SquadStack is capable enough to handle the scale and achieve the ROI we planned.

~ Ronak Agrawal (Head of Marketing)
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Next-Gen CX with Next-Gen Tech

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Humanoid AI Agent

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Smart Call Assignment

AI Quality Analysis

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Advanced Analytics
& Insights

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Omnichannel
Outreach Engine

Omnichannel Outreach Engine

Agent Coaching
& Feedback

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AI-Powered Knowledge Management

CRM Integrations

+ more

AI Quality Analysis

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Advanced Analytics
& Insights

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In the News

How Conversational AI can help reduce spam calls

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Telecalling 2.0–AI Rings in India’s Next BPO Boom

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Here are the implications of AI in telecalling

Best Contact
Center of the year
DCX Delhi Event
Best Contact
Center of the year
17th Smart CX Summit & Awards
Sales Transformation Leader of the Year
DCX Delhi Event
AI Innovator of the Year
Smart CX Summit
& Awards
CX Leader of the Year
15th Smart CX Summit & Awards
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AI-Driven Customer Support is here!
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Just Launched
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SquadStack launches all-in-one customer support stack for India’s leading consumer brands

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