Transforming Sales With Better CX in 2024

SquadStack recently took center stage as the Silver Partner at the Elets BFSI CXO Masterclass, underscoring our commitment to revolutionizing Customer Experience in New Bharat.

Engaging with over 80 industry luminaries, we shared invaluable insights and presented our pioneering solutions aimed at enhancing customer experiences.

At the heart of this enlightening discourse was Rishabh Ladha, our Co-Founder & CBO, who delivered a keynote session on "Transforming Sales With Better CX in 2024”.

In the dynamic landscape of 'New Bharat,' BFSI sectors are shifting towards tailored CX solutions. With customers scattered across the country that are not limited to Tier-1 cities, the demand for digital assistance and personalization has surged.

Despite significant digital advancements, many BPOs continue to struggle with providing personalized assistance, often operating as mere 'body-shops.' To bridge this gap effectively, a technology-driven approach has become critical.

In response to the growing need for personalized assistance in 'Do-It-For-Me' India, BFSI companies need to embrace this change by investing in telecalling solutions to offer hands-on support, catering to the evolving needs of their customers at every touchpoint.

Platforms like SquadStack are at the forefront of this transformation, redefining telecalling by seamlessly integrating human expertise with AI analytics. This fusion enhances connectivity, boosts conversions, and reduces Customer Acquisition Costs (CAC), driving unparalleled results in the BFSI sector.

We have helped leading BFSI companies drive better conversions and connectivity. To learn more about how we can help your business, get on a quick call with us!

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