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September 2, 2024
5 Minutes
SquadStack provides the best team of cold-calling experts who will leverage their proven strategies, backed by years of experience, to boost your sales pipeline and drive business sales growth. The sales development reps in Squadstack can help you build relationships, create trust, and generate opportunities that lead to conversions. We have a team of 10K+ skilled sales development representatives spread across India who are equipped to handle any volume of cold-calling data. This ensures that you can scale your efforts without sacrificing quality or results.
Cold-calling services have a reputation for being one of the most challenging parts of any business’ sales strategy. It’s grating and tough for sales representatives, with as many as 63% admitting it’s the toughest part of their job. To top it off, statistics show that cold-calling services have a dismal conversion rate of 2%, and it usually takes more than 18 dials to reach a prospect. However, even with these statistics, cold calling is one of the most common outreach methods across different industries. According to a study conducted by the RAIN Group, 70% of salespersons secure meetings with new prospects through cold-calling services, second only to email outreach.
Crunchbase reports that an astounding 69% of buyers accepted cold calls, which opens many prospects for growing businesses. Organizations that included cold-calling in their sales strategy experienced 42% more growth than those that didn’t. Simply put, cold calling can significantly benefit your business. But here’s the tough part – hiring and training a sales team can be challenging and resource-intensive. Moreover, managing a cold-calling team adds additional strain on your company's resources.
That's why outsourcing your cold-calling services is an ideal solution. By partnering with the best cold-calling service provider in India, you can enjoy the advantages of a professional sales operation without the burden of handling it in-house.
If you're looking for the best cold-calling service provider in the country, SquadStack is your ultimate choice. With our tech-powered infrastructure and AI-driven processes, we deliver efficient and effective cold-calling solutions. Let's explore what sets SquadStack apart from other cold-calling outsourcing companies.
As a leading tech-first outsourced cold-calling service provider, SquadStack effectively integrates AI with human expertise to offer a complete, full-stack solution. Our approach not only enhances your Customer Satisfaction (CSAT) and Net Promoter Score (NPS) but also helps minimize your Customer Acquisition Cost (CAC).
Unlike traditional cold-calling service providers, SquadStack offers a range of services designed to optimize your campaigns, including systematic lead prioritization, DND checks, and AI-driven quality assurance. This ensures that your cold-calling efforts are efficient, compliant, and highly effective. Let's explore why SquadStack is the top choice for businesses looking to outsource their outbound cold-calling services.
At SquadStack, we take pride in our network of over 10K highly trained agents specializing in various industries. Our agents are fluent in nine different languages and situated in 10 cities across the country. Every agent undergoes a detailed onboarding and training program to ensure they are experts in their field. We focus on industry-specific knowledge, excellent communication skills, and strict adherence to compliance. This means our agents are not only well-prepared but also committed to delivering outstanding results through cold-calling services.
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When leads enter our system—whether from customer CRMs or manual imports – they undergo a thorough de-duplication and DND (Do Not Disturb) check. This process ensures that we follow calling regulations outlined by the Telecom Regulatory Authority of India (TRAI).
Our systems first meticulously sift through the data to avoid contacting the same person multiple times. We also filter out DND numbers to ensure we’re not contacting individuals who have opted out of calls. This means your leads are handled with care, reducing the risk of spamming and enhancing the overall quality of your campaigns.
Our advanced lead prioritization system sorts leads based on key data points such as city, product interest, age, and profession. This approach allows us to focus on the most relevant leads for your campaign.
We also use smart algorithms like Last In First Out (LIFO) and First In First Out (FIFO) to manage leads efficiently. This means we can keep your turnaround time on track and ensure that each lead gets the attention it deserves in the most effective order.
Once the leads are prioritized, they enter our workflow system. This system is designed to seamlessly handle various touch points like calls, emails, SMS, WhatsApp, and IVR. It configures and customizes each lead’s journey. Therefore, as leads move through different stages, they’re guided to the next touchpoint in the workflow, ensuring an effective engagement process.
At SquadStack, our customizable omnichannel outreach system ensures no lead falls through the cracks. Whether through calls, emails, SMS, WhatsApp, or other channels, we keep your leads moving through the funnel efficiently.
We closely monitor each stage of the conversion process to spot areas for improvement and provide real-time updates if any leads drop off during their journey.
SquadStack’s Connectivity Engine is designed to boost the connectivity of our cold-calling services by to 10%. We filter out spam numbers to maintain an organized database.
Additionally, we conduct A/B tests to identify the optimal days, times, and channels for reaching out to improve connectivity levels. If our connectivity does dip below the desired threshold, the engine automatically performs checks to identify and correct any discrepancies.
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Using data from SquadStack’s Automatic Speech Recognition (ASR) system, tailored specifically for Indic languages, we create customized scripts, FAQs, and a robust knowledge base for our cold callers.
Our smart agent interface simplifies technology adoption and boosts agent productivity. With a user-friendly experience, we enable our agents to focus on what they do best: engaging with prospects and driving results for your business.
At SquadStack, we're committed to delivering exceptional quality in our cold-calling services. 12% of all our call recordings are sampled for QA processes, and 3% are reviewed manually. This is a significant improvement from the industry average of just 1-2%.
Our in-house Call Quality AI analyzes these recordings across 23 performance parameters, ensuring that every aspect of our service meets the highest standards. This thorough approach allows us to continually refine our outbound cold-calling services and deliver exceptional quality assurance to our partners.
At SquadStack, we take fraud prevention seriously. Our system actively monitors and identifies agents involved in fraudulent activities, such as misselling, extending call durations unnecessarily, or providing false qualifications.
When such behaviour is detected, we take decisive action based on the severity of the issue. This can range from issuing warnings and imposing partial bans to permanently removing members from our team.
Outsourcing cold-calling services to SquadStack means using advanced technology and expertise to enhance your sales efforts. We bring a streamlined, high-impact approach that makes your cold-calling campaigns more effective and efficient.
Here's why businesses like yours are actively choosing SquadStack as their cold-calling service provider:
At SquadStack, we deliver high-engagement cold-calling services by using promotional numbers to connect with your leads. With these efforts, we have achieved an impressive connectivity rate of up to 10%. Our approach ensures your calls get through and make an impact. With a conversion rate of around 3-4% on connected calls, we turn these customer interactions into sales opportunities, helping you reach your revenue targets more effectively.
We use toll-free or vanity numbers to make your cold-calling campaigns more cost-effective. This approach not only reduces expenses but also enhances your brand's professionalism and trustworthiness.
Our thorough approach ensures DNC compliance by scrubbing numbers registered on the Do Not Call registry. This means your leads are protected from unwanted cold calls, maintaining a respectful and compliant outreach process.
SquadStack is committed to adhering to regulations set by TRAI and the Data Protection and Digital Privacy (DPDP) Act. Our rigorous compliance practices safeguard your customer data from unauthorized use by telemarketers, maintaining the highest data security and privacy standards.
In an era where businesses are heavily investing in digital transformation and high-cost marketing strategies for cold-calling, partnering with a tech-driven telesales expert focused on sales transformation has become essential. That's where SquadStack, a cutting-edge contact centre, comes into play! Discover how SquadStack is empowering top companies to enhance conversions, increase lead connectivity, and elevate customer experience.
